Customer Service Representative

Customer Service Representative

Compensation, Shift, & Location Details
Location: Dayton, OH 45402
Pay Rate:   $17-$19hr (depending on skill set/experience level)
Hours:   Mon-Fri 9am to 4pm (during training), 7:30am to 4pm once trained
Position Type: Full-Time
Industry: Commercial Construction Services

Customer Service Representative - Position Summary

Our Client is seeking a professional, welcoming, and organized Customer Service Representative / Receptionist to serve as the primary point of contact for the company. In this role, you will represent the company as the first voice or face that customers, contractors, and field technicians encounter.

You will manage incoming calls, welcome visitors, assist with service and material inquiries, and support our sales and project coordination teams with day-to-day administrative tasks.

Customer Service Representative - Key Responsibilities

Front Desk Operations: Welcome incoming visitors, contractors, delivery drivers, and clients in a professional, courteous manner.

Call Handling & Communication: Answer high-volume incoming phone calls, address basic customer questions, direct calls to the appropriate team members, and take accurate, detailed messages.

Customer Support & Service Requests: Assist clients with general product inquiries, basic order status updates, and logging incoming service or quote requests for doors, frames, and hardware.

Administrative & Data Entry: Maintain organized digital and physical customer records, enter order details into internal systems, process incoming mail, and manage office correspondence.

Team & Field Coordination: Act as an administrative hub between front-office staff, field installation technicians, and warehouse personnel to ensure seamless communication on daily job activities.

Office Maintenance: Keep the front lobby, reception area, and main office spaces tidy, stocked with office supplies, and presentable to guests.

Customer Service Representative - Qualifications & Requirements

Education: High School Diploma or GED required; Associate’s degree or administrative training is a plus.

Experience: 1–3 years of experience in front desk receptionist, customer service, or administrative support roles (experience in commercial construction, trades, or building materials distribution is a major advantage).

Technical Skills: Proficiency with Microsoft Office (Word, Excel, Outlook) and basic office equipment (multi-line phone systems, scanners, printers). Comfort learning internal inventory or ERP software.

Interpersonal Skills:

Exceptional verbal and written communication skills.

Strong phone etiquette and active listening skills.

Professional demeanor, dependability, and strong attention to detail.

Ability to multitask, prioritize, and remain calm in a fast-paced environment.

Customer Service Representative - Physical Requirements & Work Environment

Position is primarily office-based and seated at a desk for extended periods.

Occasional light lifting (up to 20 lbs) for office supplies, small packages, or sales collateral.

Frequent phone usage and computer typing throughout the shift.

Customer Service Representative - What We Offer

Competitive Pay: Hourly rate based on experience.

Benefits Package: Health/Insurance benefits, Paid Time Off (PTO), and Paid Holidays.

Work-Life Balance: Consistent Monday through Friday daytime hours.

Supportive Environment: A stable, team-oriented work environment within a long-standing local business.

Ready to take the next step in your customer service career? Apply today and have an updated resume ready for consideration.  Have any questions? Give us a call at (937) 965-0765.

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Compensation / Pay Rate (Up to): $17.00 - $19.00 Per Hour