IT Administrative Assistant

£26,227.50 - £28,860 per annum

The role

Are you organised, approachable and interested in developing a career in information technology support?

We are looking for an IT Administrative Assistant to help keep our Technology team running smoothly. This varied role combines IT administration, first-line technical support, asset and licence management, purchasing and customer service.

You will be one of the first points of contact for colleagues who need help with technical queries. You will answer calls, log service desk tickets and provide straightforward first-line support. You will also help maintain accurate IT asset and licensing records, process purchase orders and invoices, manage departmental correspondence and support day-to-day purchasing.

This is an excellent opportunity for someone with good basic IT skills, strong attention to detail and a genuine interest in learning. Previous experience in an IT department would be helpful, but it is not essential. Your ability to stay organised, communicate clearly and provide a helpful service is just as important.

By supporting reliable and efficient technology services, you will help colleagues across Energy Saving Trust carry out work that addresses the climate emergency and supports people and communities.

The team

You will join Energy Saving Trust’s Technology team and report to the IT Service Desk Manager.

The team provides practical technology support across the organisation, helping colleagues to access the systems, equipment and services they need to work effectively. You will work closely with other members of the IT team and build relationships with colleagues across different departments, including Finance.

You will join a supportive environment where you can develop your technical and administrative skills, learn from experienced colleagues and contribute ideas that improve how the team works.

What you will do

- Act as a first point of contact for technical queries, answer calls and log tickets accurately in the service desk system.
- Provide first-line IT support to colleagues across the organisation.
- Maintain accurate IT asset and software licence records, complete reconciliations and produce reports.
- Process purchase orders, invoices and departmental credit card purchases, working closely with Finance and external suppliers.
- Support the Technology team with correspondence, equipment, consumables, audiovisual setups and other general administrative tasks.

What you will bring

- Strong organisational and time management skills, with accuracy and close attention to detail.
- Basic IT skills, including experience using Microsoft Office, Microsoft Teams and similar workplace tools.
- Experience of managing licences, assets, invoices or financial records, with the ability to keep information accurate and traceable.
- Clear and professional communication skills, with the ability to understand what users need and explain information in an accessible way.
- A collaborative approach, enthusiasm for learning and the ability to build effective working relationships across different teams.

Previous experience in an IT department is desirable, although your ability, enthusiasm and willingness to develop are equally important.

For more information, please see the job description

Please submit an anonymised CV and cover letter, removing your name, address, email address, and any other identifying details. Please note, applications submitted without a cover letter may be rejected.

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Work where you thrive

At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.

We’ll support you with:

- Generous holiday (25 days + bank holidays + extra Christmas leave)
- True flexibility in how and where you work (subject to role requirements)
- Strong pension & life assurance
- Enhanced family leave
- Green travel perks (EV scheme, cycle to work)
- Professional development support
- Yearly wellbeing allowance

These are just some of the benefits we offer.

Want to know more about how we make flexibility real? Check out our Benefits and Culture page

Reasonable adjustments: We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with [email protected] or call reception on +44 (0)20 7222 0101. We will do our very best to support you.

Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role. Find out more here.

You can find out more about our commitment to diversity and inclusion here.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK