About this role
Description
Launch your career in global mobility with Amazon's Workforce Solutions - Assignments team! In this role, you'll provide critical operational support for Amazon's international assignment program — ensuring case files stay current, deadlines are tracked, vendors are followed up with, and case owners have everything they need to deliver an exceptional employee experience. This is an ideal role for someone who thrives on organization, attention to detail, and executing flawlessly across a high volume of parallel activities. We're seeking a detail-oriented professional who takes ownership of their work and communicates proactively.
Key job responsibilities
- Provide operational support to Assignment Managers and Specialists — maintaining case records, processing documentation, managing data entry, and ensuring case files are complete and current at all times
- Execute vendor and partner team follow-ups — confirming task completion with Relocation, Immigration, Tax, and other providers, chasing pending items, and reporting status back to the case owner
- Track milestones and deadlines across the case portfolio (visa renewals, lease expirations, tax filing dates, benefits enrollment windows), flagging upcoming actions and at-risk items to case owners in advance
- Prepare case materials for consultations, offer presentations, and stakeholder meetings — assembling documentation, gathering data, scheduling participants, and coordinating logistics
- Manage case correspondence — drafting communications, maintaining the shared mailbox, filing case notes, and ensuring all interactions are documented in the case management system
- Maintain ROI tracking data — entering assignment details, triggering outcome surveys at milestones, and compiling raw data inputs for program-level reporting
A day in the life
You will start each day reviewing the case portfolio for upcoming deadlines — a visa renewal due next week, a housing lease expiring next month, a tax filing deadline approaching. You'll follow up with vendors to confirm task completion, prepare briefing materials for an Assignment Manager's consultation call, update case records with the latest status, and flag anything at risk to the case owner before it becomes a problem. Your work is the engine that keeps cases moving forward on time and with complete documentation.
About the team
The Assignment Concierge Service is Amazon's dedicated assignment support team. We provide end-to-end, high-touch case management for employees and families on international assignments — one named point of contact, proactive coordination across 10+ partner teams, and personalized guidance through every phase of the assignment lifecycle. Our mission: enable Amazon to place the right talent in the right location, with a bar-raising experience that reflects the significance of these career-defining moves.
Basic Qualifications
- Bachelor's degree in a related field
- Knowledge of Microsoft Office applications including Word and Excel
- Experience in an administrative support role involving collaboration with internal or external teams
- Experience handling confidential information
- Highly proficient in both written and verbal English (CEFR C1/C2)
Preferred Qualifications
- Experience as an HR specialist, HR generalist (e.g., HR Business Partner or HR Partner), HR manager, or in HR program roles
- Experience managing work and priorities through a ticketing system and coordination with Manager
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troublshooting network
- Experience drafting professional communications on behalf of a team
- Experience milestone-driven projects
- Experience with data entry, reporting, and maintaining operational dashboards
- Experience using Gen AI tools
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.