About this role
• Call
Centre Management: Answering customer calls and responding to their emails,
handling customer complaints or issues, identifying problems and assisting
them with their queries.
• Following
up on customer inquiries/ issues to inform customers about further steps,
escalating issues to supervisors as needed. Reporting
recurring issues to manager.
• Processing
orders, forms, and requests from customers according to standard
procedures.
• Customer
care: In charge of surveys, voice of customers to prepare reports in need.
Provide feedback and suggestions on how to improve processes.
• Keep
customers' information up to date on the internal systems.
• Provide
support and assistance to other team members as needed.
• Support
admin jobs for Service Department.
• Other
tasks will be discussed in the interview.
### Requirements
• Bachelor's
Degree
• Communication skills,
listening skills and problem-solving skills. Call center and customer care
experience.
• 1-2
years of working experience in related fields is preferable.
• Ability
to work independently and teamwork, work under pressure.
• Good
command in spoken & written English.
• Good computer literacy
(Word, Excel, Powerpoint).
### Benefits
• Work in an international, dynamic and friendly
environment.
• Attractive salary, performance bonus, allowance
package.
• Insurance as Vietnam’s labor code & extra
accident/medical insurance.
• 13th month salary, annual salary review.
• Benefit in kind, company trip.
• Opportunity to learn and improve sales skill,
technical skills with international standards.
• Opportunity for promotion.