About this role
We are looking for a full-time Supervisor to support our team in Amsterdam !
Sales
● Achieving personal targets and the KPIs set by APM
Customer Service
● Ensuring the team delivers exceptional customer service and supporting the resolution of customer complaints
VM
● Embodying the APM brand image through the five senses and visual merchandising, alongside the Store Manager
Operations
● Ensuring compliance with company standards and procedures, alongside the Store Manager
● Standing in for boutique management during the Store Manager's occasional absence
Human Resources
● Ensuring the team follows standard operating procedures and codes of conduct
● Guiding the team daily towards achieving its sales targets
● Supervising Senior Sales Advisors and Sales Advisors; observing their performance and providing timely guidance
Management
● Gathering market intelligence (competitor performance, trends, market environment, brand assortment, footfall, etc.) and reporting back to the Store Manager
● Working with the Store Manager on stock management and cost tracking
Requirements
Candidate Profile
● You love APM Monaco!
● You have a successful first experience as a Senior Sales Advisor, with the desire to move into team supervision
● You have some initial experience in luxury/fashion retail and a feel for visual merchandising
● You can read basic sales reports and react quickly on the ground
● You have a good sense of organisation and know how to rally a team day to day
● You are fluent in English
● You are agile and know how to show flexibility when needed