Level 3 IT Solutons Technician Apprenticeship

Level 3 IT Solutons Technician Apprenticeship – St Peters CofE Academy

This apprenticeship offers hands-on experience supporting the Academy's IT systems, helping to maintain a secure and efficient digital learning environment for staff and students.

The Role:

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff, helping to create a secure and efficient digital learning environment.

Main Duties:

The duties may change over time as requirements and circumstances change. The post-holder may reasonably be expected to undertake other duties commensurate with the level of responsibility from time to time.

Duties will include:

- To provide day to day support, contributing to ensuring effective and efficient operation of the IT systems, for administration, and teaching and learning, throughout the Academy

- To operate the IT helpdesk system, ensuring that records are kept of issues  identified, and that suitable solutions are recommended, seeking guidance from line manager where needed

- To carry out routine IT tasks and activities as delegated by the Line Manager

- To provide support for IT hardware, software, network and  operating system problems and queries for both staff and pupils.

- To assist in installing and maintaining the Academy’s hardware to include all network/servers/workstations/data projectors/ printers and teaching aides

- To assist teachers and pupils within the classrooms as requested by via the line manager

- To provide ICT technical support for Academy events and activities including internal events such as staff briefings, staff training

- To support the use of online learning systems and platforms, as well as online media and marketing activities

- To assist with the support and maintenance of  ICT technical requirements which may include hardware installation, infrastructure change and/or software installation and updates.

- To carry out routine maintenance tasks in accordance with Academy protocols

- To ensure backup procedures are followed

- To assist in monitoring and identifying threats to information security, including the student misuse of computers, and to report these to the relevant parties

- To undertake any relevant training as required

- To participate in the Academy’s performance management process

- To undertake any other duties as may be deemed necessary to carry out the role successfully or are commensurate with the role

All staff are expected to:

- Promote and support the distinctive Christian character of the Academy as demonstrated through its ethos and worship, service to the community, promotion of spiritual and moral values and its commitment to community cohesion

- Understand the concept of in loco parentis and be concerned for the development and well-being of each student as a whole person through pastoral and spiritual leadership

- Take responsibility for their own professional development and support that of colleagues where appropriate

- Engage in the Academy appraisal process and support colleagues in achieving their own targets where appropriate

- Follow Trust policy and procedures in relation to keeping children safe in education

- Observe health and safety requirements and play their part in ensuring a safe working environment

- Contribute to the whole professional life of the school which has successful teaching and learning as its core purpose supported by all staff contributing to the Trust’s commitment to each student gaining meaningful enriching experiences

The Candidate:

Person specification

Desired skills, qualities and qualifications

Education & Qualifications English and Maths GCSEs at 9-4 (old A*-C) or Level 2 Functional Skills

Computing degree or equivalent

Knowledge and Skills

Basic knowledge of Microsoft Windows operating systems

Basic understanding of network infrastructures and wireless networks or willing to learn

Basic knowledge of cloud services

Ability to maintain high degree of customer service and communicate effectively with staff, students and outside agencies

Good technical skills

Good communication skills and able to respond helpfully and professionally to adults and young people

Knowledge of mobile devices including Apple and Android

Knowledge of Google Workspace

Qualities

Appropriately motivated and enjoy working with children and young people

A commitment to using discretion and respecting the need for confidentiality

Motivated to do the job well

Able to prioritise work and meet deadlines, whilst being mindful of wider academy needs

A pro-active, ‘can-do’ approach

Strong team ethic and supportive of others

Flexible and adaptable, comfortable with changing priorities

Ability to work under pressure and to meet strict and shifting deadlines

A commitment to inclusive education and to the trust/academy ethos and values

An understanding of child protection and safeguarding in educational establishments A commitment to ongoing professional learning

Experience

Some experience of setting up or maintaining a variety of networked hardware – PCs, printers, laptops etc.

An understanding of the principles of Keeping Children Safe in Education and a commitment to ensuring the health, safety and wellbeing of all children Experience of working in a similar role

Experience of working in a school environment

Experience of using a VLE, online learning platform and/or intranet

Training and Development:

As an apprentice, you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include:

- Study towards a Level 3 IT Solutions Technician qualification
· Hands-on experience supporting IT systems across multiple schools
· Mentoring from experienced IT professionals
· Regular progress reviews and development support

What training will the apprentice take and what qualification will the apprentice get at the end?  The successful candidate will complete a Level 3 IT Solutions Technician Apprenticeship.

What is the expected career progression after this apprenticeship?  Potential progression into permanent IT support roles within the Trust or wider IT sector, subject to performance and organisational needs.

Pre-employment checks: Please be aware that upon a successful offer of employment, the organisation will complete right-to-work checks and an enhanced DBS check. Candidates will also be expected to adhere to safeguarding policies in line with Keeping Children Safe in Education guidance.

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