IT Support Technician, Tel Aviv

About Tesla:
Tesla is at the forefront of sustainable energy, designing, manufacturing, and servicing the world’s leading solar technology, energy storage systems, and electric vehicles. We empower individuals to generate, store, and use clean energy in an eco-friendly way.

We are committed to hiring and developing top talent globally. At Tesla, we foster an inclusive work environment where everyone, regardless of background, can thrive. Our teams collaborate across various disciplines to tackle complex challenges with creativity and passion, all while contributing to a more sustainable future.

The Role:
We are looking for an IT Support Technician to join our team in Tel Aviv, Israel. In this role, you will troubleshoot and resolve technical issues related to workstations and manage vendor relationships and IT stock to ensure smooth operations. This is a hybrid position that requires providing support both over the phone and in person.

- Provide daily technical support for laptops, software applications, VOIP phones, smartphones, tablets, printers, and other computer hardware.
- Quickly respond to requests for technical assistance over the phone or via ticketing system
- Identify and escalate issues requiring urgent attention to appropriate teams or leadership.
- Manage relationships with vendors to ensure timely ordering, delivery, and distribution of IT equipment.
- Oversee IT stock management, ensuring adequate supplies, tracking inventory, and maintaining accurate records.
- Assist in organizing and prioritizing technical projects to meet deadlines.
- Be available for occasional weekend work, after-hours support, and on-call duties as needed.
- Ability to travel to locations (as needed) without restrictions, locations such as UAE and Jordan.
- This is an on-site role, and the employee will be expected to work from the office full-time.

- Bachelor’s degree in computer science or equivalent education/training.
- 4+ years of experience in desktop support, including at least 2 years in global or international organizations.
- Experience with ticketing systems for managing technical requests and issues.
- Proficiency in supporting mobile devices (iOS, Android), Microsoft Windows, MS Office, and Apple OS X.
- Experience with VOIP systems, network troubleshooting, and Active Directory.
- Excellent communication and customer service skills.
- Strong ability to manage IT stock and maintain vendor relationships.
- Detail-oriented with strong problem-solving skills.
- Self-motivated and capable of working independently with minimal supervision