About this role
Shape what's next with BCD
Travel Consultant, ERM (Remote)
Full time, Netherlands, Poland, Spain, United Kingdom
*For candidates located near our office sites in Warsaw, Krakow, Lublin, or Rzeszów in Poland, the role will follow a hybrid working model.
The Travel Consultant, ERM is responsible for accurately and efficiently handling incoming contacts requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products. You will provide exceptional service which exceeds client expectations and effectively manage and control all facets of travel arrangements, as requested by our clients.
What You'll Do
- Search and confirm travel reservations for the customer
- Have hands on involvement in crew movements, rotation, and disruption handling
- Provide the customer with the required industry information, such as low fares, exchange costs, penalties, and visa information
- Respond to the customer promptly and provide the customer with your undivided attention
- Willingly offer assistance to team members within and across teams
- Meet individual and team goals
What You'll Bring
- Proven experience in ERM, marine, offshore, or crew travel environments
- Hands‑on expertise managing crew movements, rotations, and disruption handling
- Strong attention to detail with the ability to perform accurately under pressure
- Comfortable working in a fast‑paced, 24/7 service environment
- Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
- Relevant skills in GDS Amadeus
- Strong verbal and written communication skills in English
- Demonstrated understanding of customer servicing excellence
- Solid working knowledge of the travel industry, policies, procedures, and processes
Why you’ll love working here
Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.
Meet BCD
BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com .
Get to know us by exploring our career site and checking out our social media:
- Career site BCD
- https://www.linkedin.com/company/bcd-travel/
- https://www.instagram.com/bcdtravel/
- https://www.bcdtravel.com/blog/
What’s in it for you
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Work at the forefront of travel technology and help shape the future of business travel
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
- Work From Anywhere opportunity for 60 days per year
At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.
This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:
- Spain : 23,000 - 27,000 EUR
- Poland : 69,000-84,000 PLN
- Netherlands : 34,000-48,000
The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.
We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.
Ready to shape what’s next? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected] .
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