Customer Support Engineer SCADA/Automation

At GreenPowerMonitor&Solutions, a DNV company we combine knowledge, expertise and innovative data-driven digital solutions as our response to enable our customers to tackle the energy transition. Our purpose is to provide data-driven digital solutions to maximize the performance of renewable energy assets, optimize efficiency in the management of renewable energy portfolios and contribute to have the greenest energy mix in the grid.

Are you passionate about providing technical support to customers and turning their challenges into success stories? Can you envision yourself as the go-to expert for clients, ensuring their satisfaction at every step? Then, embrace this opportunity to work with cutting-edge technologies in the renewable energy industry. Join us as a Customer Support Engineer. Together we can drive a greener tomorrow!

What to expect?

As a Customer Support Engineer, you will act as the primary contact for our customers, providing technical support on our cloud solutions designed to monitor renewable energy assets.

What You'll Do

- Managing and prioritizing customer requests related to networking, dataloggers, field devices and communication issues, providing support via email, phone and the ticketing system (Zendesk).
- Providing technical assistance for GreenPowerMonitor’s SCADA solutions, including diagnosis and troubleshooting of hardware, networking and communication problems in PV, BESS and hybrid energy systems.
- Supporting the configuration, commissioning and operation of GPM’s Power Plant Controller (PPC) and onsite SCADA installations.
- Implementing project modifications based on customer requirements, such as control logic updates, hardware adjustments, PPC migrations and configuration changes.
- Reading, creating and updating electrical diagrams and single‑line drawings for plant layouts, network designs and device integrations.
- Managing internal documentation and contributing to technical guides, procedures and knowledge‑base materials.
- Assisting customers and field teams remotely during installation and commissioning activities, including network design, equipment selection, system setup and testing.
- Identifying issues and proposing improvements to support Quality processes and enhance internal workflows and tools.

The team awaiting you…

You will join Cloud Solutions, where we design, develop, and operate the best in class cloud-based platform for renewable energy assets such as wind, solar, and storage. Our expertise lies in delivering modular digital solutions and advanced analytics enabling both our internal and external customers, and strategic partners, to seamlessly consume and produce innovative data-driven solutions and services. Our goal is to empower asset owners and managers in remote monitoring, performance assessment, predictive diagnostics, and operational optimization of their diverse renewable energy portfolio.

What Is Required

- To thrive and succeed, we expect you to have: Bachelor’s degree in a technical field such as Electrical Engineering, Electronics, Industrial Engineering, Telecommunications, Computer Engineering or similar.
- Minimum of 3 years of experience in a customer‑facing technical role (Helpdesk, Technical Support, Customer Success, Customer Service) or hands-on experience providing technical assistance for industrial/energy systems.
- A proven track record of managing customer relationships and handling technical requests through ticketing tools (e.g., Zendesk, JIRA, ServiceNow).
- Experience supporting SCADA, industrial automation or remote monitoring systems, preferably within the energy sector.
- Solid understanding of networking fundamentals (TCP/IP, routing, switching, VPNs) and experience troubleshooting communication issues.
- Experience diagnosing hardware and communication interfaces (Ethernet, RS485, converters, gateways).
- Familiarity with industrial communication protocols such as Modbus (RTU/TCP), IEC‑104, OPC or similar.
- Strong written and verbal skills in English and Spanish

What Is Preferred

And if you’ve got these in your back pocket, consider it a bonus:

- Knowledge of renewable energy technologies including Solar PV, Wind, BESS and hybrid power plants, with experience in SCADA commissioning, power plants controllers, and communication network setup.
- Experience working with industrial automation and field devices, including dataloggers, PLCs, RTUs, PPCs, and remote data acquisition or cloud-based monitoring platforms.
- Ability to troubleshoot and work within Linux environments, with basic scripting or programming skills in Python, Bash, SQL, or similar technologies.
- Understanding of industrial cybersecurity fundamentals and best practices related to communication and monitoring networks.
- Ability to read and interpret electrical diagrams and single-line drawings, with basic experience using AutoCAD or similar engineering tools.
- Strong technical communication skills, including the creation and maintenance of technical documentation, user guides, troubleshooting procedures and customer-facing technical reports.
- Medium to advanced proficiency in Italian and Portuguese.

As a candidate, you excel as a team player, collaborating seamlessly with cross-functional teams. You are proactive and have a self-learning mindset. Your strong organizational and planning skills enable you to prioritize tasks effectively. Additionally, your exceptional customer-facing abilities include effective communication, active listening, empathy, and the capacity to troubleshoot and resolve issues promptly and professionally.

Please submit your CV and application in English.
Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.