Content Services Operator

Drive global film delivery. Elevate the cinema experience.

Join MPS as a Content Services Operator and work as part of a team to master Digital Cinema Packages (DCPs), IMFs, and file-based deliverables for Studios and independent distributors.

The job is fast-paced and requires a methodical approach, attention to detail and good team communication skills.

What You’ll Do:

- Working on the creation of a wide variety of Digital Cinema Packages (DCPs): Subtitled, Dubbed, 5.1, 7.1, Atmos, SMPTE and Interop as well as File Based deliverables, Subtitling and Dubbing reference files and more
- Responsible for edits for censorship purposes, as well as simple audio edits and conforms, technical validation, and troubleshooting.
- Supporting the team with spot checks and short-form QCs.
- To be the primary contact for Account Managers and other departments to create the theatrical and streaming materials for film releases.
- To effectively communicate with other departments such as I/O, Subtitling and QC to assist with troubleshooting problems that may occur in the field.
- Support a culture of collaboration within the team, department and company through communication, feedback, and problem-solving.
- Work closely with other Content Services operators to ensure all projects are delivered on time and to the best standards.
- Ensuring all admin-related elements are completed for each order.
- Able to understand the workflows to hand over and pick up the projects when required effectively.

What You’ll Bring:

- Able to manage multiple projects - Essential
- Clear understanding of workflows and escalation processes - Essential
- Excellent scheduling, project management and organisational skills - Essential
- Committed to offering a high level of service - Essential
- Attention to detail and accuracy - Essential
- An interest in Digital Cinema and its surrounding technologies - Essential
- Experience with Microsoft Excel, PowerPoint, and Word - Desirable
- Knowledge of the Digital Cinema and Steaming industry, aware of competitors and new technologies - Desirable
- Experience using a Linux environment and Terminal - Desirable

Why MPS?
Be part of a global leader in theatrical content distribution. We’re innovative, collaborative, and passionate about delivering the best possible experience to cinemas and audiences worldwide

As a Content Services Operator , you'll be a key representative of MPS, embodying our values and delivering excellence every step of the way. Here's what sets you apart:

- Brand Ambassador : You represent MPS with professionalism, warmth, and purpose—bringing a human touch to everything you do.
- Exceptional Communicator : Clear, confident, and articulate across written and verbal channels.
- Customer-Centric : You go the extra mile to deliver outstanding service, with a meticulous eye for detail.
- Organised Multitasker : You thrive in fast-paced environments, managing multiple priorities with precision.
- Time-Smart : You know how to prioritise and deliver on time—every time.
- Adaptable & Calm Under Pressure : You stay cool, flexible, and focused when things shift or escalate.
- Solution-Oriented : Quick to spot issues and quicker to resolve them with practical, thoughtful solutions.
- Strong Interpersonal Skills : You build trust with clients, partners, and teams, and you’re a great listener.
- Discreet & Reliable : Trusted with confidential information and always act with integrity.
- Tech-Savvy : Proficient with modern office tools and systems, including Microsoft Office Suite—especially advanced Excel.
- Industry Knowledge : Deep understanding of electronic content delivery and hard drive replication within the theatrical distribution space.
- Detail-Driven : You care about accuracy—nothing slips through the cracks.
- Culturally Aware : You bring inclusivity and empathy to your global interactions.
- Positive & Proactive : A team player who’s motivated to make a meaningful impact.
- Strong Communication Skills : Able to convey technical and operational information clearly to both technical and non-technical audiences.

Qualifications/Experience

- Educated to degree level or equivalent - Essential
- Prior experience in Post-production or Digital Cinema - Essential
- Professional experience in using non-linear editing tools - Essential
- Knowledge of video and audio codecs - Essential
- Experience using R&S Clipsters, Resolve, etc. - Desirable

Benefits

- Access to EOT (Employee Ownership Trust) tax-free bonus
- 25 days' Annual Leave
- Enhanced Parental Leave
- Enhanced Sick Leave
- Retention recognition - extra perks at key milestones: from increased employer pension to private medical care
- Birthday or work anniversary day off on us
- Cinema perks, including access to premieres and special screenings
- Rental Housing Deposit Support
- Access to hybrid and remote working arrangements
- Volunteering Day off