About this role
- To handle a mixture of high and low value Engineering
- Investigations may be UK based or overseas.
- Maintain and enhance business connections.
- Work both externally and internally assessing Engineering claims, and adjusting where appropriate.
- Calculating and agreeing settlement of claims, and preparing final reports.
- Ensures all activities and decisions improve the service provided for clients.
- Builds trust and respect by keeping to the commitments made.
- Can convey a message across in one to one situations in a way which is understood.
- Shares information, knowledge and experience freely with others.
- Seeks feedback and invests time in their own self development both technically and behaviourally.
- Strong communication skills both written and verbal.
- Excellent customer service, organisational & communication skills.
- A recognised Mechanical and/or Electrical Engineering qualification.
- A willingness to achieve industry qualifications
- Customer focused.
- Quality focused role – providing quality service to both internal and external customers.
- Team focused – working with colleagues throughout the business.
- Reactive – responding to daily workloads as dictated by customer requirements.
- Proactive – making sure KPIs and SLAs are met.
- Handle and co-ordinate complaints and compliments.
- Achievement of targets.
- Competent use of technology.
- Ability to work on own initiative.
- Ability to demonstrate attention to detail.
- Ability to work as an individual and as part of a team.
- Excellent customer service and communication skills.
- A positive attitude and a proactive approach to solving problems.
- Able to co-ordinate a variety of actions concurrently.
- Ability to work to given targets.
- Work both externally and internally assessing Engineering claims, and adjusting where appropriate.
- Calculating and agreeing settlement of claims, and preparing final reports.