About this role
Provides operational and technical support for enterprise computing environments by coordinating, monitoring, administering, and maintaining systems and applications. Supports system implementations, integration activities, and ongoing operations across multiple platforms. Performs routine to moderately complex technical tasks within a defined scope, following established standards, procedures, and service level agreements.
- Associate degree or an equivalent combination of education and relevant technical experience
- Technical background or hands‑on experience in one or more of the following areas: Service Desk / IT Support Operations
- Desktop Support
- Network Operations or Infrastructure Support
- Ability to understand, document, and apply technical policies, standards, and procedures
- Exposure to validating system availability, performance, and operational stability
- Familiarity with enterprise computing environments, IT terminology, and terminal‑based systems
- Understanding of technical interdependencies between software, hardware, desktop, LAN, and host systems
- Familiarity with MVS and JES2 commands
- Demonstrated ability to exercise initiative and sound judgment when troubleshooting, prioritizing, and resolving technical issues
- Demonstrated ability to meet operational goals, maintain service quality, and consistently deliver expected results
- Demonstrate written and verbal communication skills, including the ability to document technical issues, procedures, and resolutions clearly and accurately
- Strong customer service orientation with the ability to work effectively in a 24/7 operations environment
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location:
- 820 Follin Ln. Vienna, Virginia 22180