About this role

Supporting the Vienna office for their IT needs, escalating to supporting teams when necessary.

The Role

Trayport is currently looking for a Desktop Support Administrator to join our team in Vienna. Working alongside an IT Systems Administrator based in Vienna you will be the first point of contact for any on site IT issues that may arise, triaging and escalating issues as and when needed. This is a key role in supporting the business, internal users and maintaining our internal IT systems and requires someone who can work independently whilst following processes, as well as being part of a wider global team.

Responsibilities

- Providing end user support for Windows and Apple devices, and for other managed devices like iOS and Android smartphones.
- Maintain phone systems, room conferencing systems, printers and scanners, support in local access system maintenance.
- Triage, and processing of in-office and remote user requests, escalating if beyond the scope of your role and/or knowledge
- Identify, log and resolve technical problems with software applications or local network systems.
- Triage, troubleshooting and resolution of user issues & incidents, and escalating where deeper knowledge and/or experience is needed
- Documentation for local users, guidelines and manuals for employees.
- Ability to follow processes and procedures.
- Owning the Onboarding & offboarding process for joiners and leavers, including inductions.
- Processing software renewals.
- Asset management & disposal.
- Patching & vulnerability management on user devices.

The Person

- Ability to coordinate multiple tasks, respond to changing priorities and react to short deadlines.
- Knowledge of Windows and Mac MDM systems.
- Ability to follow processes and guides to resolve common issues.
- An appetite for learning, problem solving and skills development is essential.
- Experience using PDQ and MDT is desirable.
- 1-2 years experience in IT.

As per the collective agreement, the minimum salary for this position is €36.000,00 . However we are willing to pay more based on experience and qualifications.

Trayport is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.