About this role
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort and Residences Dominican Republic at Tropicalia will feature 95 keys and 25 branded residential homes, 8 distinct F&B outlets, all thoughtfully designed to reflect a contemporary interpretation of the Dominican Republic’s natural beauty. Wellness will be a defining pillar of the property, delivering a holistic experience that harmonizes with the natural environment while enhancing overall wellbeing through the restorative power of nature. The sustainable luxury destination is located on a 60-acre (24 hectare) site along the pristine beachfront of Playa Esmeralda in northeastern Dominican Republic, along the southern shores of Samaná Bay. A site of breathtaking natural beauty, Tropicalia is home to a diverse ecosystem of white-sand beaches; crystalline, aquamarine water and coral reefs; mountains, forests, mangroves, lagoons and rivers; a working coconut plantation; and an organic farm.
About the Role:
Responsible for overseeing the overall hotel operation during the night shift, ensuring an exceptional guest experience, compliance with service standards, and an effective response to any operational situation.
What You’ll Do:
- Oversee hotel operations during the night shift.
- Ensure compliance with service, safety, and guest experience standards.
- Handle and follow up on guest requests, incidents, and special situations.
- Coordinate with different departments to ensure smooth overnight operations.
- Support the Front Office team and other operational areas as needed.
- Manage emergency situations and make operational decisions according to established procedures.
- Prepare and communicate relevant reports regarding overnight activities and incidents.
Requirements:
- Previous experience as a Night Manager, Duty Manager, Front Office Manager, or in a similar role.
- Experience in luxury hospitality or resort environments.
- Strong leadership, communication, and problem-solving skills.
- Ability to make decisions and handle sensitive situations professionally.
- Strong guest service and guest experience orientation.
- Advanced English proficiency.
- Knowledge of hotel management systems preferred.
We Offer:
- The opportunity to be part of a high-level hospitality operation.
- A dynamic and multicultural work environment.
- Learning, development, and professional growth opportunities.
- Competitive compensation and benefits package.
Availability:
Availability to work night shifts, including weekends and holidays, based on operational needs.