About this role
This position engages in the objectives of the GSD to help others come unto Christ by providing expert Perpetual Education Fund (PEF) program support for students and leaders in a simple and efficient way. Our support of the PEF program enables Church members from around the world to have access to higher education opportunities. The blessings of higher education have the potential to change individual and family lives for generations.
This experienced support position exists to review, analyze, and resolve difficult PEF issues while also approving PEF payments and helping participants and leaders resolve issues through chat and email. This is an individual contributor, senior para-professional role.
• High School diploma
• 3 years of related experience in customer service, payment/contract analysis and processing, and/or post high school education
• Ability to become a PEF subject matter expert
• Demonstrate strong verbal and written communication skills with the ability to handle confidential matters dealing with participants' personal finances
• Must possess a high degree of proficiency in computer databases and applications
• Must be able to work at a computer station for extended periods of time
• To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment
Preferred:
• Associate degree
• Fluency in reading, writing, and speaking in English with Spanish and/or Portuguese