Retail Guest Services Assistant

Do you appreciate the vibrant life, diverse cultures, and rich history of the Sonoran Desert? We are seeking an engaging Guest Services Assistant to support our Retail Team.

In this role, you will interact with visitors from around the world , welcoming them to our distinct gift shops and sharing the stories behind our regionally inspired crafts and gifts. Whether you are helping a guest choose a piece of authentic local Indigenous jewelry, explaining the background of a hand-crafted art piece, or guiding a family toward a book or toy that reminds them of the animals they just met, you will help create a meaningful memory of their trip to Arizona.

If you are a people-person who loves storytelling, hospitality, and our local desert community, we encourage you to apply. Application review will start immediately. This job posting will remain open until a sufficient number of applicants meeting the minimum requirements have been received. Please understand that any offer of employment made is dependent on clearing a routine background check and drug test.

Job Title: Guest Services Assistant - Retail

Department: Retail

Reports To: Retail Sales Supervisor

FLSA Status: Non-Exempt; Part-time (up to 16 hours per week)

Starting Salary: $17.52 per hour (initial step). Position is covered by a Collective Bargaining Agreement.

Summary

The Guest Services Assistant-Retail provides outstanding service and plays an integral role in contributing to the mission of the Arizona-Sonora Desert Museum. The position is flexible and accommodates ever-changing business needs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Creates outstanding guest interactions with a guest friendly, professional demeanor.

- Processes sales transactions primarily within the retail stores. May assist with admissions transactions as needed.

- Follows Museum and department cash handling and reconciliation procedures.

- Uses upsell techniques to increase sales and donations.

- Ensures stores remain appropriately stocked and visually merchandised as designated by supervisory staff.

- Responsible for the cleanliness of the retail stores and surrounding areas.

- Answers a variety of general queries including wayfinding, schedules, facilities, collections, etc.

- Some duties, including cashiering for special events and other guest service functions, require working outdoors.

- Promotes a safe and sanitary work environment at all times. Practices safe work habits, participates in sanitation procedures, and reports hazards.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED) and six months to one-year related experience and/or training or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively communicate with the general public using guest friendly language.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with challenges involving a few concrete variables in standardized situations.

Computer Skills

General knowledge of retail POS and/or CRM systems or the ability to learn and develop functional use of systems.

Certificates, Licenses, Registrations

None required.

Other Skills and Abilities

Thorough knowledge of retail operations, guest service, sales through service, and cash handling skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- The ability to communicate effectively with the general public.

- The ability to use standard office equipment and technologies including computers, keyboards, touch screens, telephones, etc.

- The ability to spend extended periods of time sitting, standing, and walking.

- Occasional lifting of up to 30 pounds.

- The ability to safely traverse through an unpaved natural environment.

- Ability to withstand extended periods exposed to the adverse weather conditions typical of southern Arizona.

- Must be able to perform all essential job functions unaided or with reasonable accommodation.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily an office and retail store setting. Occasional exposure to extreme outdoor weather conditions. Moderate noise levels.

IDEA Commitment

The Arizona-Sonora Desert Museum is committed to fostering a welcoming space and a diverse, inclusive team that reflects the communities in which we live and work. We understand that inclusion, diversity, equity, and accessibility (IDEA) are integral to the fulfillment of our mission, and to our success as an organization. To that end, we are working to build the structures, policies, hiring practices and organizational culture that ensure representation and opportunity for all, and create an environment of belonging where everyone feels respected, safe, and understood. Additionally, as we continue to engage in this work, we are working to integrate the core values of IDEA into our programs, exhibits, communications, and other public offerings. Valuing each others differences brings us together to create a thriving workplace and fair work culture, allowing us to fulfill our mission more effectively.

We believe inclusion is everyones responsibility. Ways in which commitment is demonstrated include continuous development, modeling inclusive behaviors, and proactively addressing bias.

The Museums IDEA Coalition consists of staff members who are driving our efforts to build a culture where people feel they belong and have a voice. Visit the Arizona-Sonora Desert Museum's IDEA page to learn more.

The above position description reflects a general overview of the responsibilities, reporting relationships and position requirements for this job classification. It is not intended to be a complete description of all duties and requirements that may be inherent in the position.