Field Service Technician I

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

Job Purpose

Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service- related sales and service targets.
## Essential Duties and Responsibilities

- Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000

- Maintains a safe, orderly, and clean working environment

- Is directly responsible for company assets, may include a service vehicle, parts inventory, tools, laptop and test equipment

- Maintains truck log, if necessary, according to state and federal regulations

- Works mainly in service center/shop, but could travel to customer sites if needed

- Maintains telephone or radio contact with supervisor to receive pickup and delivery instructions

- Maintains records of performance reports

- Prepares new and spent product for shipment

- Loads and unloads trucks. As needed, will operate material handling equipment per OSHA requirements

- Replaces defective parts, reassembles batteries and fills cells with the acid solution

- Reads meters and adjusts charge parameters to control time and flow of current through the battery

- Ability to perform discharge tests evaluates results and makes necessary repairs

- Ensure day to day complaint logs and plan for a site visit

- Tracking service cells inward & outward and update on daily basis in the tracker

- Frequent visit to customers to maintain good relations

- Ensure calibration of tools as per the due date

- On occasion, must be able and willing to work varying scheduleds which may include nights, weekends, and public holidays

- Other duties may apply

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

- High School Diploma or equivalent.

- 6-12 months of experience in field service or a related role, preferably in the electrical field.

- Basic mechanical aptitude and troubleshooting skills.

- Proficiency in using hand and power tools.

- Good communication and interpersonal skills.

- Valid driver's license and clean driving record.

- Ability to work independently and manage time effectively.

- Physical ability to lift and carry equipment, climb ladders, and work in confined spaces.

Desirable Skills:

- Familiarity with electrical systems and schematics.

Benefits:

- Competitive salary and benefits package.

- Company vehicle and tools provided.

- Opportunities for professional development and advancement.

- Positive and supportive work environment.

EnerSys is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin,

1 gender, sexual orientation, age, marital status, veteran status, or disability status. 2

General Job Requirements

- This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
- Must be able to differentiate colors.
- Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
- Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
- Must be able to stand for long periods of time
- Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
- Must be able and willing to be on-call.
- Risk of electrical shock.
- This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
- This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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