Senior Admin Support Assistant

To provide a variety of administrative support functions for the Collections division. Facilitate effective bi-directional communication between admin employees and management. Assist with developing soft and hard skills of new and existing employees. Work is performed under moderate supervision.

- Experience in performing clerical and/or administrative duties/responsibilities
- Experience in customer service, preferably in a financial institution
- Experience in leading, guiding and mentoring others
- Ability to work independently and in a team environment
- Ability to manage multiple priorities independently and/or in a team environment to achieve goals
- Ability to maintain confidentiality and demonstrate integrity
- Experience in de-escalating complaints and conflicts
- Ability to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
- Advanced administrative, clerical, and technical skills
- Advanced skill performing mathematical calculations and working accurately with numbers
- Advanced skill interacting with staff, management, and members diplomatically and tactfully
- Advanced skill building effective relationships through rapport, trust, diplomacy and tact
- Advanced skill maintaining composure in a high production and changing environment
- Advanced active listening skills to respond to inquiries and requests
- Effective organizational, planning and time management skills
- Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
- Effective research, analytical, and problem solving skills
- Effective skill maintaining accuracy with attention to detail and meeting deadlines
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill following, interpreting and applying guidelines, procedures, practices, regulations
- Effective skill communicating with all levels within an organization
- Advanced verbal and written communication skills
- Advanced word processing, spreadsheet, and presentation software skills

Desired Qualifications

- Working knowledge of NFCU's products, services, programs, policies and procedures
- Working knowledge of NFCU's functions, philosophy, operations and organizational objectives
- Experience in administrative support, financial services, member service, operations, collections, or a related processing environment
- Ability to follow established procedures and apply written instructions accurately
- Strong attention to detail and accuracy
- Effective verbal and written communication skills
- Ability to organize work, manage multiple priorities, and meet deadlines
- Ability to work independently and collaboratively in a team environment
- Demonstrated ability to work effectively in a high-volume, fast-paced production environment while maintaining quality, accuracy, and productivity standards
- Working knowledge of bankruptcy procedures, systems, and processes preferred

Additional Information

Hours:

- Monday - Friday, 9:00AM - 5:30PM

Location:

- 5510 Heritage Oaks Drive, Pensacola, FL 32526