Senior Engineering Manager

The Customer Onboarding Platform owns the end-to-end applicant journey. From a customer's first application through approval to an active PayJoy product. As the orchestration layer across many standalone backend systems (identity verification, credit decisioning, device provisioning), the platform sits at the center of the company's growth funnel. This role requires strong cross-team coordination, the judgment to balance conversion, risk, and reliability, and the ability to set technical direction across system boundaries you don't directly own.
The Senior Engineering Manager is responsible for providing technical guidance and aligning engineering efforts with product and business stakeholders to deliver high impact products and features. Additionally, responsible for team growth planning, assisting with hiring, mentoring, and providing feedback to engineers on their performance in order to help remove technical or administrative obstacles that impede task completion.

What You'll Do

- Lead and develop a high-performing engineering team: Coach and mentor engineers, support career development, conduct performance reviews, and build a culture of accountability, collaboration, and continuous improvement.

- Build and scale the team: Partner with Talent Acquisition to recruit, assess, and retain exceptional engineering talent through structured interviews and effective hiring practices.

- Drive technical excellence: Establish and maintain high standards for software architecture, code quality, testing, security, observability, and engineering practices across payment integrations and financial infrastructure.

- Own operational reliability: Ensure services are highly available and resilient by driving effective incident management, healthy on-call practices, post-incident reviews, and continuous reliability improvements.

- Shape the engineering roadmap: Partner with Product and engineering leadership to define priorities, plan projects, establish OKRs, and balance feature delivery with technical debt, infrastructure investments, and system health.

- Enable financial infrastructure at scale: Work with Risk, Compliance, Finance, payment processors, and card issuers to deliver secure, compliant, and cost-efficient solutions across markets.

- Improve engineering effectiveness: Evaluate team processes, remove technical and organizational blockers, and introduce practices that improve delivery speed, quality, and predictability.

- Provide technical leadership: Guide architectural discussions, review technical proposals, and help the team navigate complex engineering trade-offs while fostering autonomy and ownership.

What We're Looking For

- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

- 12+ years of experience in software engineering, infrastructure, platform engineering, or a related technical field.

- 4+ years of engineering management experience, leading and developing high-performing engineering teams.

- Proven experience building, operating, and scaling highly available, reliable, and secure systems.

- Strong backend engineering experience, including SQL and database-driven applications.

- Experience with distributed systems, software architecture, networking, databases, security, observability, and production operations.

- Strong understanding of DevOps practices, CI/CD, automated testing, and infrastructure reliability.

- Experience with cloud infrastructure, preferably AWS, and technologies such as Docker, Kubernetes, and YAML-based configuration.

- Ability to balance technical depth with people leadership, strategic planning, and operational execution.

- Demonstrated ability to make sound technical decisions, communicate trade-offs, and influence stakeholders across engineering and business teams.

- Experience implementing and improving agile development practices.

- Excellent written and verbal communication skills (Spanish And English)

Nice to Have

- Experience in fintech, banking, payments, or other financial services.

- Familiarity with payment processors, payment disbursements, merchant integrations, financial reconciliation, or banking partnerships.

- Experience working with credit cards and their associated infrastructure, including issuance, fulfillment, and lifecycle management.

- Experience with PHP.

- Familiarity with Django or Kotlin.

Benefits

- 100% Company-funded Health for employees and immediate family members

- Life Insurance

- Indefinite-term contract

- 20 days of vacations, unlimited sick leave

- $2,000 USD annual Co-working Travel perk

- $2,000 USD annual Professional Development perk

- Phone finance, headphone benefit, home office equipment allowance and wellness perks

- Catered lunches

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
 
PayJoy Principles
 
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening