About this role
## Compensation Type
Yearly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Welcome to Key West — more a state of mind than a place. If you’ve been, you know. If not, get ready. There’s nothing quite like it. At the gateway to the island, Blue Flamingo brings bold design, elevated amenities, and vibrant experiences to life. With 245 stylish rooms, two lively pools with luxe cabanas, and two unique dining spots, it’s the perfect blend of playful and refined.
Overview
The Events Services Manager is responsible for the successful planning, coordination, and execution of group events, meetings, conferences, weddings, and special events at The Keys Collection hotels. Serving as the primary liaison between clients and hotel departments following contract execution, this role ensures a seamless experience from the planning stage through event completion while maximizing guest satisfaction, operational efficiency, and revenue opportunities.
The ideal candidate is highly organized, guest-focused, and experienced in hospitality event management, with the ability to coordinate multiple events simultaneously while maintaining exceptional service standards.
Come join our Team at the Keys Collection Hotels on the beautiful Island of Key West including our newly renovated Blue Flamingo Resort Hotel.
Responsibilities
Fundamental Requirements:
- Serve as the primary contact for clients after contracts are finalized by the Sales team.
- Conduct planning meetings, site visits, and pre-conference meetings with group organizers.
- Develop and distribute detailed Banquet Event Orders (BEOs), group resumes, and event specifications.
- Coordinate all aspects of meetings, conferences, weddings, social events, and group activities.
- Ensure all client requirements and expectations are clearly communicated and executed.
- Respond promptly to client inquiries and requests throughout the planning process.
- Act as the liaison between clients and hotel departments, including:
Food & Beverage, Banquets, Culinary, Front Office, Housekeeping, and Engineering
- Lead weekly and daily event meetings to communicate group requirements.
- Monitor event execution to ensure adherence to hotel standards and client expectations.
- Conduct event walkthroughs and final reviews with operational teams.
- Identify and maximize opportunities for additional revenue through:
Catering enhancements, group activities, room upgrades, specialty event offerings
- Monitor event budgets and ensure accurate billing.
- Review event charges and coordinate with Accounting to ensure timely and accurate invoicing.
- Track event profitability and contribute to overall departmental revenue goals.
- Deliver exceptional service that reflects The Keys Collection brand.
- Proactively address client concerns and resolve issues quickly and professionally.
- Ensure all events are executed with attention to detail and a memorable guest experience.
- Maintain strong relationships with repeat clients and referral partners.
- Maintain accurate event records within the property's sales and catering system.
- Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence
- Know all meeting room and event space setups and capabilities
- Know all sleeping room configurations and types
- Manage existing accounts and follow up with client re-solicitations to capture repeat business
- Be visible on the floor and assist staff as needed during functions
- Plan and execute holiday and special events in conjunction with the Director of Sales & Marketing
- Participate in required M.O.D. program as scheduled.
Qualifications
Education & Experience:
- Bachelor's degree in Hospitality Management, Event Management, Business Administration, or related field preferred.
- Minimum of 2-3 years of conference services, catering, event management, or group sales coordination experience.
- Resort or full-service hotel experience preferred.
- Experience coordinating meetings, conferences, weddings, and social events.
- Experience with Microsoft Office, Delphi, Opera Cloud preferred
Physical requirements:
- Ability to work evenings, weekends and holidays as business levels require
- Ability to stand and walk for extended periods during events
- Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
General Requirements
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Strong understanding of hotel operations and banquet services.
- Excellent organizational and project management skills.
- Exceptional verbal and written communication abilities.
- Ability to manage multiple events simultaneously in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Ability to build strong client and team relationships.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
Benefits
We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.
- Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave (provided in accordance with applicable law)
- Employee assistance program (EAP)
- Educational opportunities / Tuition reimbursement
- Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
**The above-referenced benefits do not apply to part-time positions
Posting Date
This job opening was posted on 10.2.2026 and will remain open for at least 75 days.