About this role
Come Join Our Team as a Relative Caregiver Supervisor!
About the Role
Childhelp is seeking a dedicated Relative Caregiver Program Supervisor to provide daily leadership, support, and oversight to our team of Relative Caregiver Program Care Coordinators. In this role, you will lead a team of 5–6 direct reports, driving service quality, ensuring regulatory compliance, and upholding Childhelps mission to support children and families.
You will play a vital role in staff development, quality assurance, program collaboration, and ensuring our team delivers high-quality, compassionate care aligned with state, federal, and accreditation standards.
Key Responsibilities
Supervisory Leadership & Staff Development
- Direct, coach, and support a team of 5–6 Relative Caregiver Program Care Coordinators.
- Drive implementation and maintain strict fidelity to the Childhelp model of care .
- Lead hiring, interviewing, and functional onboarding of new program staff.
- Set performance goals, conduct regular supervision meetings, deliver constructive feedback, and perform annual appraisals.
- Oversee ongoing training, professional development, and performance recognition for direct reports.
- Manage workload distribution, assign cases, and monitor assignment progress.
- Apply corrective actions and resolve workplace complaints or issues in collaboration with HR and leadership.
Quality Assurance & Compliance
- Perform regular quality reviews of client documentation, including assessments, treatment/service plans, case notes, and discharge summaries.
- Ensure program adherence to state licensing, federal regulations, and accreditation standards.
- Collect and analyze program data to drive continuous quality improvement across services.
- Maintain complete and timely service delivery documentation.
Program Operations & Community Collaboration
- Maintain continuous availability for staff supervision, consultation, and crisis support.
- Build and sustain strong professional partnerships with community agencies and external stakeholders.
- Exercise sound, independent judgment and maintain composure in high-stress or deadline-driven situations.
- Serve as a positive role model by actively participating in required meetings, trainings, and leadership initiatives.
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Qualifications
Qualifications & Requirements
Education & Experience
- Option A: Masters degree in Social Work (MSW) or a related field, plus 2+ years of experience in child welfare, social work, or casework.
- Option B: Bachelors degree in Social Work (BSW) or a related field, plus 3+ years of experience in child welfare, social work, or casework.
Compliance & Clearances
- Must successfully pass fingerprint background screenings through the Department of Justice (DOJ) , FBI , and Child Abuse Index .
Preferred Skills & Attributes
- Demonstrated experience supervising, mentoring, or leading casework teams.
- Deep knowledge of child welfare standards, trauma-informed care, and family preservation models.
- Strong emotional stability, crisis-management abilities, and decision-making skills.
- Excellent verbal, written, and interpersonal communication skills.
Why Join Childhelp?
At Childhelp, you will work alongside compassionate professionals committed to strengthening families and protecting vulnerable children. We offer a supportive work culture rooted in our core values, ongoing opportunities for professional growth, and the chance to make a lasting impact in your community.