About this role
Welcome Our Guests. Make Every Stay Count.
At Hotel Shattuck Plaza, every guest interaction is an opportunity to create a welcoming and memorable stay. Located in downtown Berkeley, our historic hotel is looking for a friendly, dependable Part-Time Front Desk Agent / Night Auditor to join our team.
This position supports both daytime Front Desk operations and overnight Night Audit coverage. Flexibility to work a combination of morning, evening, and overnight shifts, including weekends and holidays, is required.
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What You'll Do
Provide attentive guest service while helping keep Front Desk operations accurate, organized, and running smoothly.
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Guest Experience & Hospitality
- Welcome guests and assist with check-in and check-out.
- Respond to guest questions, requests, and concerns with professionalism and care.
- Provide information about hotel amenities, dining, transportation, and local attractions.
- Answer calls and assist with reservations and guest inquiries.
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Front Desk Operations
- Manage room assignments, guest accounts, payments, and folios accurately.
- Process reservations, room requests, and changes.
- Communicate with Housekeeping, Engineering, and other departments to coordinate guest needs.
- Maintain clear shift notes and communicate outstanding items to the next shift.
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Night Audit & Overnight Support
- Review and reconcile daily transactions, guest accounts, and charges.
- Complete the nightly audit, prepare reports, and follow procedures to close the business day.
- Assist with late arrivals, early departures, and overnight guest requests.
- Follow hotel safety and emergency procedures and communicate concerns to the appropriate contact.
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What Makes You a Great Fit
We're looking for someone who enjoys helping people, pays attention to details, and can work independently while supporting the team.
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Preferred Qualifications
- Previous hotel Front Desk, guest service, or Night Audit experience preferred.
- Familiarity with hotel property management systems and basic computer applications.
- Strong communication, organization, and customer service skills.
- Comfort working with numbers, reviewing transactions, and resolving discrepancies.
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Schedule Availability
- Part-time position with scheduling based on hotel needs.
- Flexibility to work morning, evening, and overnight shifts.
- Availability on weekends and holidays.
- Dependability and punctuality for scheduled shifts.
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Why You'll Love Working at Hotel Shattuck Plaza
- Work in the heart of downtown Berkeley, near BART and public transportation.
- Meet travelers from around the world.
- Build experience in both Front Desk operations and Night Audit.
- Be part of a historic hotel focused on personalized guest service.
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Ready to Apply?
If this sounds like a fit, we'd love to hear from you!
Radiate Hospitality is an Equal Opportunity Employer - we welcome applicants of all backgrounds, identities, and abilities.