About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
What you will have an opportunity to do:
Essential Functions:
- Stocks all dining room service areas to ensure all needed equipment is available, clean and ready for service. This includes, silverware, glassware, linen, menus, S&P, etc. Sets up and tears down POS terminal areas. Details the dining room to ensure all tables are 100% ready for guests. Maintains adequate amounts of supplies. Completes opening and closing checklists daily.
- Greets and assists guests in the dining room with excellent customer service. Recites specials, explains menu items and makes appropriate recommendations. Takes orders properly and ensures all is entered into the POS terminal correctly. Checks to ensure all food and beverage is prepared and served properly to guests. Assists with additional guests needs throughout their experience. Clears all dirty dishes and plates at the proper time and presents an accurate and timely bill. Processes the bill correctly according to cash handling procedures. Follows WMC standards of service. Directs Server Assistant accordingly.
- Serves all food and beverage according to WMC standards. Follows all health and safety guidelines and all Arizona State Liquor Laws in the handling and preparation of all alcoholic drinks. Knows and understands the WMC wine list and makes appropriate recommendations. Properly serves bottles of wine.
- Washes & polishes glassware, china and silver to keep up with business levels. Transports dirty glasses/equipment in a safe manner to the dish area and returns clean glasses/equipment to the dining room. Resets tables properly and organizes tables and chairs according to floorplan. Runs food when needed. Irons table cloths when needed.
- Maintains cleanliness of dining room, service areas and kitchen service area to comply with health code standards. Removes boxes and trash in a timely and discreet manner.
- Completes other duties as assigned by Manager or Captain.
What are we looking for?
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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