About this role
POSITION SUMMARY
Under direct supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking
ESSENTIAL FUNCTIONS
- Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
- Ability to interpret operation manuals to determine root cause of tool failures. (Essential)
- Provide documentation of preventative maintenance, down time, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers systems. (Essential)
- Perform preventive maintenance with little supervision. (Essential)
- Order, expedite and notify customers or management when replacement of product is necessary. (Essential)
- Diagnose mechanical, hardware, software, and systems failures using service maintenance checklist and protocols. (Essential)
- Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
- Comply with EBARAs safety policies, including participation in and completion of all required safety training. (Essential)
- Maintain clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
Qualifications
Education
- High School or AS/Associates of Science degree in Electronics, or completion of accredited basic electronics program, or equivalent experience.
Experience
- Preferred: Four (4) to Six (6) years of work-related experience, preferably in the semiconductor industry.
- Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
- Strong Customer Relations skills.
SKILLS & ABILITIES
- Demonstrated ability to troubleshoot down to a component level.
- Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
- Speaking in front of groups. Strong time management skills. Self-starter.
- Demonstrated leadership and program management skills.
- Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customers.
- Demonstrated teamwork and organizational skills.
- Demonstrated excellent written and oral communication skills.
- Provide verification of good driving record if servicing customers offsite.