About this role
About Coeur d’Alene Resort:
Our resort prides itself on impeccable cleanliness and guest satisfaction. We are looking for a responsible and detail-oriented janitor to oversee the Lobby and ensure all areas meet our high standards.
The Role:
The Lobby Attendant is responsible for maintaining a welcoming, clean, and organized lobby environment while delivering exceptional guest service. This role serves as a first point of contact for guests and plays a key role in creating a positive first and last impression of the resort.
This is a part-time seasonal role, May-September, mid-shift
Key Responsibilities:
- Greet guests warmly and provide directional assistance throughout the resort
- Maintain cleanliness and presentation of the lobby, entrances, and adjacent public areas to include restrooms.
- Assist guests with general inquiries, amenities information, and resort services
- Coordinate with Front Desk, Bell Services, Housekeeping, and Security as needed
- Monitor lobby activity and report safety or maintenance concerns promptly
- Support crowd flow during peak check-in/check-out times and special events
- Assist with light logistical tasks (e.g., distributing maps, setting up signage, restocking materials)
- Uphold resort standards for professionalism, hospitality, appearance and cleanliness.
What We’re Looking For:
- Demonstrate proactive hospitality and anticipate guest needs
- Handle guest concerns courteously and escalate issues appropriately
- Maintain a calm, friendly demeanor in high-traffic or high-pressure situations
Physical Requirements:
- Ability to stand and walk for extended periods (15,000 – 20,000 steps per shift)
- Ability to regularly lift 20lbs and up to 50lbs as needed.
- Ability to work indoors and outdoors as needed.
Why Join Us:
- Connect with a key team in maintaining the resort’s reputation for excellence
- Work in a beautiful resort environment with a supportive culture
- Access to resort-wide employee benefits and perks
Benefits & Compensation
Daily Perks:
- Employee meals
- Free parking
- Uniforms provided with in-house laundry service
- 20% discount at all resort restaurants
- 10% discount at participating local businesses
- Free daily cruises (subject to availability)
- Discounted room and golf rates
Health & Wellness:
- Medical, dental, vision, and life insurance (available to full-time employees after 60 days)
- Access to an on-site clinic exclusive to resort employees with benefit coverage
- Flexible reimbursement plan
Retirement:
- 401(k) plan with 50% match up to 4% contribution (eligibility begins at age 21 after 60 days of employment)
Paid Time Off:
- After 6 months: 7 days
- After 1 year: 10 days
- After 2–4 years: 15 days
- After 5+ years: 20 days
Holiday Pay:
- Time and a half for hours worked on Thanksgiving and Christmas