Cisco VoIP Specialist [#4989]

Alteo is looking for a Cisco VoIP Specialist for a permanent position based in Montreal.

*** Hybrid Work ***

You will be responsible for monitoring and executing tasks to ensure the continuity of network services. This includes change planning and configuring alerts. You will also meet with clients, analyze their needs, apply your specific expertise, contribute to the development of implementation plans, and monitor the execution of tasks.

RESPONSIBILITIES:

> Architecture

- Collaborates on information technology architecture and development projects.

- Participates in and organizes project meetings as needed.

- Plans and coordinates the work of a team of IT analysts and technicians to carry out project mandates.

- Plays a leading role in planning production operations.

- Ensures the efficient execution of required operational tasks.

- Develops and documents quality and performance indicators, as well as processes for measuring performance indicators.

> Expertise and Technology Projects

- Provides consulting services to clients (managers, project managers, physicians, users, etc.).

- Meets with clients, analyzes their needs, and advises them on available technological solutions and associated costs, as needed.

- Plans the implementation of selected solutions, including the appropriate service requests.

> Planning and Development

- Identifies projected needs to maintain the development capacity of the network and services.

- Monitors technological developments to improve existing services and implement new features and services.

- Ensures quality control during the planning of new integrations for production deployment or when making changes to existing integrations.

- Participates in technological projects in collaboration with technicians and other stakeholders.

PROFILE:

- Bachelors degree in IT or equivalent

- 3–5+ years of experience in a similar role within a large-scale environment.

- Relevant technical certifications in networking and/or cybersecurity:

Cisco CCNP certification or equivalent vendor certification.

- Aruba certification (ACDA, ACCA, ACSP) or equivalent.

- Securing Networks with Cisco Firepower Next Generation Firewall (SSNGFW) certification.

- Cisco networking environments

Very good knowledge of networking concepts: IP subnets, TCP/IP, DHCP, DNS, IP aggregation, NAT, VLANs, routing protocols (EIGRP, OSPF, BGP, MP-BGP), MPLS, QoS, RADIUS

- Equipment and Infrastructure

Experience with Cisco equipment: ASR routers, Catalyst switches, Aruba wireless controllers

- Experience with Cisco 4100 next-generation firewalls.

- Knowledge of Aruba enterprise wireless solutions.

- Knowledge of Cisco ACI technology and data center network architecture.

- Experience in designing, installing, integrating, and supporting complex network environments.

- Monitoring

Experience with network monitoring tools: PRTG, Zabbix, Nagios, or equivalent

- Knowledge of protocols and tools: SNMP, Syslog, NetFlow / Flow

- Monitoring of availability, performance, latency, packet loss, and interface utilization.

- Analysis and Troubleshooting

Collection, centralization, and analysis of logs.

- Event search and correlation.

- Identification of anomalies and trends.

- Ability to distinguish a network incident from an application or server issue.

- Ability to analyze alerts and perform Level 1 and Level 2 troubleshooting.

- Knowledge of Wireshark for analyzing network captures.

- Security

Understanding of network security mechanisms: firewalls, IPS/IDS, authentication, network segmentation, and other security controls

- Knowledge of a SIEM platform such as Splunk, Microsoft Sentinel, or equivalent (a plus).

- Ability to work independently with limited supervision.

- Excellent ability to write functional and technical documentation.

- Expertise in solution architecture and development.

- Sense of initiative and professional judgment.

- Excellent management of operational priorities.

- Ability to achieve short- and long-term goals.

- Strong aptitude for teamwork, customer service, and interpersonal relationships.

- Excellent analytical and problem-solving skills, and ability to work independently.

- Leadership, a consultative approach, the ability to synthesize information, innovation, and efficiency.

- Strong organizational skills enabling the simultaneous management of multiple cases or projects under tight deadlines.

- Demonstrated ability to work on multiple assignments simultaneously.

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Alteo est la recherche d'un Spcialiste VoIP Cisco pour un emploi permanent bas Montral.

*** Travail hybride ***

Vous serez responsable du suivi et de lexcution des travaux assurant la continuit des services rseau. Ceci inclut la planification des changements et le paramtrage des alertes. Vous serez aussi amen rencontrer des clients, analyser des besoins, utiliser votre expertise spcifique, contribuer llaboration de plans de mise en uvre, assurer des suivis au niveau de lexcution des travaux.

RESPONSABILITS:

> Architecture

- Collabore aux projets darchitecture et de dveloppement des technologies de linformation.

- Participe et organise, au besoin, les rencontres de projets.

- Assure la planification et coordonne le travail dune quipe danalystes et de techniciens en informatique pour la ralisation de ses mandats.

- Joue un rle de premier plan dans la planification des oprations de production.

- Assure lexcution efficiente des tches oprationnelles requises.

- Dveloppe et documente les indicateurs de qualit et de performance ainsi que les processus de mesure des indicateurs de performance.

> Expertise et projets technologiques

- Procure des services dexpert-conseil la clientle (gestionnaires, chargs de projets, mdecins, usagers, etc.).

- Rencontre les clients, analyse leurs besoins et les conseille relativement aux solutions technologiques disponibles et aux cots associs, lorsque requis.

- Planifie la mise en uvre des solutions retenues, incluant les requtes de service appropries.

> Planification et dveloppement

- Identifie les besoins prvisionnels afin de maintenir la capacit de dveloppement du rseau et des services.

- Assure une vigie technologique visant amliorer les services existants et mettre en place de nouvelles fonctionnalits et de nouveaux services.

- Sassure du contrle de qualit lors de la planification des mises en production de nouvelles intgrations ou lors de modifications des intgrations existantes.

- Participe, en collaboration avec les techniciennes, techniciens et autres intervenantes et intervenants, aux travaux technologiques.

PROFIL:

- BAC en TI ou l'quivalent

- 3-5+ annes dexprience dans un rle similaire au sein dun environnement de grande envergure.

- Certifications techniques pertinentes en rseautique et/ou cyberscurit :

Certification Cisco CCNP ou certification quivalente du manufacturier.

- Certification Aruba (ACDA, ACCA, ACSP) ou quivalent.

- Certification Securing Networks with Cisco Firepower Next Generation Firewall (SSNGFW).

- Environnements rseautiques Cisco

Trs bonne connaissance des concepts rseaux : Sous-rseaux IP, TCP/IP, DHCP, DNS, Agrgation IP, NAT, VLAN, Protocoles de routage (EIGRP, OSPF, BGP, MP-BGP), MPLS, QoS, Radius

- quipements et infrastructures

Exprience avec les quipements Cisco : Routeurs ASR, Commutateurs Catalyst, Contrleurs sans fil Aruba

- Exprience avec les pare-feu de nouvelle gnration Cisco 4100.

- Connaissance des solutions sans fil dentreprise Aruba.

- Connaissance de la technologie Cisco ACI et de larchitecture rseau des centres de donnes.

- Exprience en conception, installation, intgration et soutien denvironnements rseautiques complexes.

- Surveillance et monitoring

Exprience avec des outils de surveillance rseau : PRTG, Zabbix, Nagios ou quivalent

- Connaissance des protocoles et outils : SNMP, Syslog, NetFlow / Flow

- Surveillance de la disponibilit, de la performance, de la latence, de la perte de paquets et de lutilisation des interfaces.

- Analyse et dpannage

Collecte, centralisation et analyse des journaux (logs).

- Recherche et corrlation dvnements.

- Identification des anomalies et des tendances.

- Capacit distinguer un incident rseau dun problme applicatif ou serveur.

- Capacit analyser les alertes et raliser des activits de dpannage de niveau 1 et 2.

- Connaissance de Wireshark pour lanalyse de captures rseau.

- Scurit

Comprhension des mcanismes de scurit rseau :Pare-feu, IPS / IDS, authentification, segmentation rseau, autres contrles de scurit

- Connaissance dune plateforme SIEM telle que Splunk, Microsoft Sentinel ou quivalent (atout).

- Capacit travailler de faon autonome avec une supervision limite.

- Excellente capacit de rdaction de documentation fonctionnelle et technique.

- Expertise en architecture et dveloppement de solutions.

- Sens de linitiative et jugement professionnel.

- Excellente gestion des priorits oprationnelles.

- Capacit atteindre des objectifs court et long terme.

- Forte aptitude pour le travail dquipe, le service la clientle et les relations interpersonnelles.

- Excellente capacit danalyse, de rsolution de problmes et dautonomie.

- Leadership, approche-conseil, esprit de synthse, innovation et efficacit.

- Sens de lorganisation permettant de grer simultanment plusieurs dossiers ou projets dans des dlais serrs.

- Capacit dmontre travailler sur plusieurs mandats en parallle.