Problem Resolution Coordinator

WHO WE ARE Working together, growing together, creating new things together: EDAG connects people and the future. Company and workforce share the same vision. With a familiar atmosphere and at the same time the potential of a global world-class development company. You‘ll go your own way in your career at a high level – nationally and  internationally. Take your next step and support us as a PROBLEM RESOLUTION COORDINATOR.   DESCRIPTION
- Coordinate and track software and system network-related issue tickets throughout the development process. ​
- Review incoming tickets for completeness, consistency, and required technical information. ​
- Based on high-level analysis, assign each ticket to the best member of the global engineering team to lead theneeded change estimation or problem investigation. ​
- Support standardization of issue reporting and tracking processes. ​
- Follow up with engineering teams and stakeholders regarding ticket status and resolution progress. ​
- Support communication and alignment with customers regarding reported issues and status updates. ​
- Monitor issue aging, priorities, and closure progress.
REQUIREMENTS 
- Bachelor's degree in Engineering or related field.
- Approximately 3–5 years of relevant experience.​
- Generate reports and metrics including issue inflow, burndown, and status tracking. ​
- Support project meetings with issue tracking summaries and status updates. ​
- Knowledge of JIRA or Confluence
- Ability and willingness to travel to California as needed to meet and collaborate with customer.​
- English (C1-C2)
- Temporary contract
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