DOORMAN

Job Purpose:
- The Doorman at Cescaphe Event Group plays a crucial role in creating a welcoming and elegant atmosphere for all guests. This position is responsible for providing exceptional customer service and ensuring a seamless experience from the moment guests arrive until they leave. The Doorman serves as the first point of contact, setting the tone for the event and representing the companys commitment to excellence.

Key Responsibilities:
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Assist guests with directions, information, and any special requests to enhance their experience.
- Coordinate with event staff to facilitate smooth guest entry and exit, maintaining an organized flow.
- Monitor the entrance area to ensure safety and security, addressing any issues promptly.
- Assist with managing guest lists and verifying invitations as required.
- Provide support with transportation arrangements, including valet services and taxi coordination.
- Maintain a professional appearance and demeanor at all times, embodying the values and image of Cescaphe Event Group.
- Handle any guest complaints or concerns with tact and professionalism, escalating issues to management when necessary.
- Collaborate with the event team to ensure all guest needs are anticipated and met efficiently.
- Uphold the highest standards of customer service, contributing to the overall success and reputation of the event.

Qualifications

Required Education:
- High school diploma or equivalent

Required Experience:
- Previous experience in a customer service or hospitality role
- Experience in a similar position, such as a doorman or concierge, is preferred

Required Skills and Abilities:
- Excellent communication and interpersonal skills
- Strong customer service orientation and the ability to engage with guests in a professional manner
- Ability to stand for extended periods and manage physical tasks such as opening doors and assisting with luggage
- Attention to detail and the ability to anticipate guest needs
- Ability to work effectively in a team environment
- Professional appearance and demeanor
- Flexibility to work evenings, weekends, and holidays as needed