About this role
Role & Responsibilities:
Operational Ownership
- Own the end-to-end operational car journey and ensure smooth execution across all stages.
- Ensure clear ownership, processes, and escalation paths across the operation.
- Manage and resolve operational escalations and critical issues.
- Ensure operational capacity is aligned with business growth and demand.
Team Leadership
- Lead and manage the Cars Operations team across different functions and locations.
- Develop the team, set clear expectations, and build capability across the operation.
Performance & Process Improvement
- Set and monitor operational KPIs, SLAs, productivity, and quality standards.
- Identify operational bottlenecks and implement process improvements.
- Continuously improve efficiency, turnaround time, quality, and customer experience.
Reporting & Cross-Functional Collaboration
- Monitor operational performance and provide regular reporting and insights.
- Coordinate closely with Sales, Supply, Data, Finance, and other relevant teams.
Requirements & Experience:
- Strong experience in operations management, preferably within automotive, marketplace, logistics, or a similar fast-paced environment.
- Proven experience managing and developing operational teams.
- Ability to build, improve, and scale operational processes.
- Strong problem-solving and decision-making skills.
- Data-driven, with a good understanding of operational KPIs and performance management.
- Strong stakeholder management and cross-functional collaboration skills.
- Fluent in Arabic and English.
Preferred
- Automotive industry experience.