About this role
Duties & Responsibilities
Vehicle Handover
- Schedule handover appointments with customers and confirm the time, location, and documents they need to bring.
- Before each appointment, confirm that the car has passed its pre-handover check and that all accessories are present: keys, manual, and spare tyre.
- Walk the customer through the car's condition and inspection report, and introduce its key features. Sign the handover form with the customer and document it with photos.
Vehicle Inspection & Condition Assessment
- Conduct the initial inspection of every vehicle, covering the body, exterior, interior, and overall condition, against Soum's approved inspection checklist.
- Assess mechanical and electrical components, including the engine, transmission, suspension, brakes, steering, and electrical systems.
- Identify and report any damage, defects, previous repairs, issues, or discrepancies against what was listed or agreed with the buyer.
- Assess the overall condition of each vehicle and record it consistently, so that condition ratings mean the same thing across every car.
Inspection Reports & Documentation
- Produce a clear, accurate inspection report for every vehicle inspected, written so that a non-technical colleague can explain it to a customer.
- Take photographs of each vehicle's condition and of every defect found, and attach them to the report.
- Record all findings, reports, and photos in the system so they are available to Sales and After-Sales.
- Keep inspection records complete and up to date, so the condition of any vehicle at any stage can be verified.
Pre-Handover Checks
- Conduct the final inspection before vehicle handover or completion, confirming the car matches its inspection report and has not changed in condition since it was listed.
- Verify that every car is complete with all accessories: keys, manual, and spare tyre.
- Confirm that the car is ready, or flag what must be fixed before the handover appointment.
Post-Sale Technical Issues & Escalation
- Assess technical issues raised in post-sale warranty requests and complaints, using the case details passed on by the After-Sales CX Specialist.
- Determine the likely cause, whether the issue was present at handover, and the recommended fix.
- Document your technical findings in the case so the After-Sales CX Specialist can update the customer.
- Escalate technical issues outside your authority in line with approved procedures.
Workshops & Cars Operations
- Brief approved maintenance workshops on the technical findings and the work required.
- Review completed repairs and confirm the issue has been fixed before the case is closed.
- Feed recurring defects and post-sale technical complaints back into the inspection checklist to improve future inspections.
- Coordinate with the Operations team throughout the car journey, from initial inspection to handover.
- Support other Cars Operations tasks when required.
Qualifications & Requirements
- Good knowledge of, and hands-on experience in, car inspection.
- Able to inspect a vehicle's body, exterior, interior, and overall condition.
- Good automotive knowledge, including how car components work and how to assess their condition.
- Attention to detail and the ability to identify vehicle issues accurately.
- Arabic communication skills.
- Flexible and willing to support other operational tasks.
Nice to Have
- Previous experience inspecting used cars.
- Experience using diagnostic tools and scanners.
- Experience writing inspection reports or using digital inspection systems.
Skills & Competencies
- Strong technical understanding of vehicle systems and how to detect faults in them.
- Methodical and thorough: follows the checklist on every car, every time.
- High attention to detail in spotting defects, previous repairs, and inconsistencies.
- Clear, factual written documentation that non-technical colleagues can understand and act on.
- Honest and objective in assessing condition, even when the finding is inconvenient.
- Able to diagnose problems and decide on next steps within their authority.
- Proficient in basic computer tools and internal systems, including uploading reports and photos.
- A team player who coordinates well with After-Sales, Cars Operations, Sales, and Maintenance.
Key Performance Indicators
- Inspection coverage: vehicles with a completed inspection report before handover.
- Report quality: reports complete with all checklist items and photos.
- Inspection accuracy: post-sale complaints traced to defects missed at inspection.
- Pre-handover readiness: handovers delayed by technical or missing-accessory issues.
- Technical assessment time: time from case referral to documented technical finding.
- Repair verification: workshop repairs checked and confirmed before case closure.