About this role
The Senior Customer Success Specialist (TIC) supports the Japan commercial organization by providing sales process support, customer coordination, and operational assistance throughout the customer lifecycle.
The role is primarily focused on Sales Process Specialist (SPS) activities, including quotation support, order management, customer communication, and coordination with internal stakeholders. In addition, the position contributes to customer success initiatives and marketing support activities to enhance customer engagement and overall business performance.
- Bachelors and/or graduate degree in business, engineering, or related field.
- Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software.
- 6+ years of related experience.
- Relevant knowledge and capabilities related to TIC products / services.
- Previous experience in customer facing job, ideally with senior and executive-level customer contacts.
- Business acumen and understanding of business sales processes.