Team Lead

- Lead the development and delivery of software features and enhancements within agreed timelines and quality standards.

- Provide technical leadership through solution design, architecture discussions, code reviews, and engineering best practices.

- Ensure products meet functional and non-functional requirements, including performance, security, scalability, reliability, and user experience.

- Collaborate closely with Product Management, Global R&D, Services, and other stakeholders to achieve business objectives.

- Support continuous improvement initiatives, cloud adoption, automation, and engineering efficiency.

- Mentor, coach, and develop team members through regular feedback, performance discussions, and career development planning.

- Monitor project progress, identify risks, resolve issues, and escalate when necessary.

- Foster a positive, collaborative, and high-performing team environment.

Required:

- Bachelor's degree in Computer Science, Software Engineering, or related field.

- Minimum 6 years of software development experience using Java or .NET.

- Strong knowledge of object-oriented programming principles and design patterns.

- Experience with Java development and modern frontend technologies including React.js, TypeScript, JavaScript, HTML5, and CSS3.

- Experience with REST/SOAP web services and cloud platforms, preferably AWS.

- Experience with Kubernetes, Docker, OpenShift/OKD, CI/CD tools, and monitoring platforms.

- Knowledge of database technologies such as Oracle, SQL Server, or MySQL.

- Understanding of SDLC, testing practices, cloud deployment, and performance optimization.

- Proven leadership, communication, coaching, and stakeholder management skills.

Preferred:

- Experience mentoring or leading engineering teams.

- Knowledge of continuous integration practices.

- Experience with Agentic AI SDLC.

- Exposure to technologies used in contact center environments.