About this role
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .
Overview of Job Function:
This Individual will provide strategic tech guidance to the SRE and operations teams based in India. This senior engineer will provide subject matter expertise, advice, execute critical tasks and consult around SRE, DevOps, PlatformOps, Containarization and FinOps best practices. This role coordinates works with leads in other teams in and outside of CloudOps, managers, tech leads and all engineering stakeholders. This senior engineer will be responsible to exceed expectations around SLA’s\SLI`s\SLO`s, Lead time, Deployment Frequency, Change failure rate, , MTTR, tech stack guidance and strategy implementations in a fast-paced Public Cloud environment.
Required :
- BS degree in Computer Science or related technical degree, or equivalent industry experience required.
- 6+ years implementing and maintaining Automation Infrastructure
- 5 + Years CI/CD, DevOps, SRE, Platform Engineering experience
- 3+ years in servicing customers in fast paced agile environments
- 5+ years in AWS/GCP, Terraform, Datadog and Public/Private cloud implementations
- Excellent communication skills
- Skilled at requirements gathering and prioritization
- Successfully interacted and coordinated with remote teams
Additional Requirements:
- Strong oral and written communication skills
- Ability to transform technical knowledge into business language (e.g. reports, presentations, etc.).
- Ability to communicate technical topics to Junior engineers and personnel
- Strong analytical and problem-solving skills
- Strong tech coaching and mentoring skills with the ability to perform complex scheduling, control and tech lead decision functions.
- Demonstrated ability to influence individuals, technically lead teams and work effectively with CloudOps leadership.