About this role
Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members! Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most.
We have a full time position available on a Permanent basis and a 12month Contract/Secondment basis.
We offer attractive working hours which is structured as follows:
Week 1 – 7.30am – 3.30pm (West Perth Office based)
Week 2 – 9.00am – 5.00pm (Working from home)
On a daily basis you will be contributing by:
- Managing an individual caseload of claims through to finalisation
- Identify potential recovery action as part of effective claims management
- Review quotes and authorise repair costs
- Negotiate on settlements for claims
- Act as a technical referral point for internal teams
- Provide empathy, understanding whilst handling complex conversations
- Consistently provide service that exceeds member’s expectations
- Identify continuous improvement initiatives
What are we looking for?
- Exceptional customer service skills and a high attention to detail
- Excellent communication and strong negotiation skills
- Ability to gather, collate and present evidence and make informed decisions
- Ability to clearly communicate complex processes and decisions to our members
- Results orientated mindset
- Self-driven and motivated with the ability to work autonomously
- Experience in claims lodgement and knowledge of end-to-end claims process desirable
- Previous experience working within the financial services industry desirable
What we can offer you:
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering
Applications close COB Friday 16th October 2026.
Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
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