About this role
Responsibilities:
Account objectives and forecast:
- Participate in setting detailed quantified objectives and developing detailed plans (incl. new opportunities)
Execution: account and relationship management:
- Accomplish measures and report performance against assigned objectives of targeted accounts.
- Perform account management duties, including (but not limited to) negotiating short term and long-term contracts, administering sales contracts and ensuring terms and conditions are adhered to, resolving and communicating of customer complaints (in coordination with Customer Service)
- Identify growth/profitability improvement opportunities (using CRM opportunity management functionality) and advance relationships with customers in order to fully capture them.
- Introduce new products and new solutions to the customers.
- Apply the pricing policy vis-a-vis the assigned accounts.
- Data collection of process parameters / refractory consumption pattern and total consumption.
Sales forecast:
- Develop accurate forecasts of current and prospective customers.
Customer relationship and needs understanding:
- Establish and nurture relationships with assigned customers (management, purchasing, R&D).
- Understand customers' needs (incl. Technical), test potential ideas and solutions, and collaborate with technical service to better serve customers.
- Gather valuable information about the market and competitors from customers and convey all necessary information where appropriate.
- Collect and document (via CRM) customer knowledge and gather customer needs and feedback (incl. visit and call reports)
- Ensure link and communication to other functions (marketing, technical service, customer service, R&D, operations) - and collaborate with other functions on topics related to the customer when relevant.
Requirements:
Essential:
- B.Tech/B.E. in Chemical / Metallurgy / Mechanical / Civil Ceramic / with minimum 2 years’ experience, experience in Insulation industry will be preferred
- Knowledge of Petrochemical/Fertilizer/Cement/Power plants.
- Experience in Industrial Sales preferably in Petrochemical/Fertilizer/Aluminum/Channel sales
Preferred:
Interpersonal Skills:
- Ability to work with teams and lead decision-making processes in a team environment.
- Excellent interpersonal communication and listening ability.
Management Skills:
- Strong analytical skills.
- Excellent planning and organizational skills.
- A strong ability to be adaptable and flexible.
- Effective negotiation skills.
- Effective communication Skills.
- Highly motivated / self-driven, results oriented.
- Capable of handling multiple priorities.
- Able to generate multiple solutions to problems in order to troubleshoot them effectively.
- Able to collaborate with external and internal customers and stakeholders.
Other Skills:
- Ability to interpret basic financial data.
- Proficient in MS-Office & related applications.