About this role
About Pay.com
Pay.com is a payment orchestration and acquiring platform engineered for acceptance. We give online merchants one central hub to accept, route, optimise and manage payments worldwide.
We are looking for a dedicated Reconciliation Team Lead to lead our Reconciliation team within Finance Operations at our Limassol office in Cyprus.
Key Responsibilities
- Lead, supervise and develop the Reconciliation team, allocating work, reviewing output and acting as the main point of escalation.
- Oversee daily, weekly and monthly reconciliations of transactions and balances across acquirers, PSPs, card schemes and bank accounts, ensuring they are completed accurately and on time.
- Review and sign off merchant settlement and payout reconciliations, ensuring amounts reflect processed volumes, agreed pricing, fees, refunds, chargebacks and reserves.
- Oversee interchange and scheme fee validation, ensuring discrepancies are investigated and resolved.
- Own safeguarding reporting, overseeing the daily monitoring of safeguarded merchant funds and ensuring any breaks are escalated and resolved promptly.
- Assist in setting up reconciliation processes, procedures and flows for our orchestration activities and for our banking operations ahead of go-live.
- Oversee daily bank account reconciliations, including merchant accounts, as our banking operations go live.
- Oversee the investigation and resolution of complex and aged breaks, ensuring records and the audit trail are complete.
- Establish and maintain reconciliation procedures and documentation, driving continuous process improvement.
- Act as the main point of contact for reconciliation matters with internal teams and external partners.
- Support month-end close and audit requests.
Requirements
- Bachelor’s degree in Accounting, Finance, Economics or a related field.
- 5+ years of experience in reconciliation, payments, finance operations or a similar role, including at least 2 years leading a team.
- Experience within a PSP, FinTech or EMI environment is preferred; candidates from banking or financial services will also be considered.
- Strong understanding of banking and payment flows, including settlement cycles, merchant payouts, chargebacks and reserves.
- Experience with card payments or acquiring, including interchange and scheme fees, is an advantage.
- Proven experience setting up or improving reconciliation processes and procedures.
- Advanced Excel skills and confidence working with large volumes of data.
- Strong analytical and problem-solving skills, with high attention to detail.
- Strong leadership skills, with the ability to motivate and develop a team in a fast-paced environment.
- Well organised, with the ability to prioritise and meet deadlines.
- Excellent communication skills and the ability to work with stakeholders at all levels.
- Fluent in English, both written and verbal.
What we offer
- Competitive salary and benefits package.
- Flexible working hours.
- Daily lunch.
- Medical insurance.
- Provident fund.
- Corporate, team and special events.
- Professional growth and training opportunities.
- Friendly and collaborative work environment.
- Opportunity to gain experience in a growing company in the FinTech industry.