About this role
IT Intern
Philippines
About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com
About the Team & Business Line:
Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres , Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.
As a core member of our Product Development team you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.
Our Benefits
Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
- POSITION DESCRIPTION:
As a System Administrator with a focus on Unix, you will help the Operations Center team which provides 24x7x365 Production support for mission critical environments accessed worldwide.
***NOTE: MUST BE WILLING & ABLE TO DO SHIFT WORK.
- ORGANIZATIONAL RELATIONS:
This position is part of the Citco Information Technology team (Operations & Support) and reports to the Operations Center Manager.
- PRINCIPAL ACCOUNTABILITIES:
- Addressing day-to-day server issues in a fast paced Production environment, which requires quick turnaround.
- 1 st level support with a focus on Unix, but also responsible for 1 st level support of Windows, as400 environments and Network devices.
- Perform Operational activities as per the predetermined work schedules, including multiplatform database backups / restores, r emote tape operations , b ack-up monitoring and administration using Netbackup , Backup Exec and eVault technologies.
- Agent deployments on all platforms to ensure systems are under monitoring and in asset inventory.
- Involved in regular scheduled patching process for all platforms.
- Involved in DR tests (Data Centers and Offices).
- Responsible for batch process (monitor and implementing scripts).
- Log calls with Maintenance companies on behalf of resolving groups as necessary and report accordingly.
- Add devices to the cabling database and work with local IT and Datacenter Team.
- Promptly respond to telephone calls, voice mails and emails.
- Meet SLA deadlines & deliverables .
- Accept responsibility and personal accountability.
- EDUCATION, EXPERIENCE & SKILLS:
- Associates in Computer science
- 1-2 years of relevant IT experience
- Knowledge of Solaris OS
- Knowledge of Red hat Linux
- Knowledge of Windows 2003/08 is a plus.
- Knowledge of hardware and software configuration
- Firm understanding of MS Office suite
- Knowledge of backup responsibilities (restores, create jobs, troubleshooting)
- Knowledge of the backup technologies used within Citco is a plus ( Netbackup , Backup Exec, Evault)
- Batch scheduling is a plus (CA Autosys)
- Knowledge of as400 is considered a plus.
- Basic knowledge of Networks is a plus.
- Demonstrate a self-directed approach to learning; pursue professional development.
- Take personal ownership (going beyond assigned tasks to make a project better, identify and reports issues, demonstrate strong concern for client and initiatives).
- Willingness to assist fellow team members.
- Demonstrate use of professional judgment on the job.
- Demonstrate effective oral and written communication with customers IT team members including managers and peers.
- Must be able to meet deadlines and changing priorities. Must be able to work in high -pressure environment, sometimes independently and sometimes as part of a project team.
- Flexibility and ability to deal with change and flexibility in wok schedule according to project and business needs.
- Perform other technical duties as assigned.
- WHAT WE OFFER:
We offer a challenging job in a growing international company, an opportunity to expand your business knowledge by working with prestigious clients and complex financial and technological instruments, and a friendly and fast-paced environment. Additionally, Citco is proud to offer our employees competitive compensation, vacation and health insurance benefits.
- INTEREST IN APPLYING?
Please click here to apply: http://ch.tbe.taleo.net/CH05/ats/careers/requisition.jsp?org=CITCO&cws=1&rid=533
Find out more about us! www.citco.com
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities and skills.
AMERICANS WITH DISABILITY ACT (ADA) STATEMENT:
External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job specific functions either unaided or with assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
- POSITION DESCRIPTION:
The role is first line technical support on the Global Service Desk, providing a centralized point of contact, recording all incidents and requests. The successful candidate will be responsible for providing direct PC hardware, software and request support to 6000 business users across 50 locations. The aim of the Service Desk team is not only to create incidents & requests, but to resolve at least 75% of all tickets reported to the desk.
The role may suit candidates who have IT Support/Customer Service experience in a business environment
- ORGANIZATIONAL RELATIONS:
This position reports to our Service Desk Team Lead and is a key position within the Operations and Support group.
- PRINCIPAL ACCOUNTABILITIES:
- Represent Citco IT as a central point of contact for employees needing IT assistance.
- Record, track and monitor incidents and service requests following the defined Ticket Management Process.
- Provide first line technical support providing an initial assessment and troubleshooting of all inbound incidents and requests.
- Manage resolution of issues efficiently and professionally. Resolution of at least 75% of all tickets on first contact
- Escalate incidents to the appropriate second level support team and coordinate support for unresolved technical issues, following defined escalation procedures.
- Provide on-time status and communication to employees regarding outstanding and resolving incidents.
- Proactively increase the efficiency of the day to day operations by suggesting improvements regarding tools and processes.
- Maintain a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading and participating in projects and improvement initiatives.
- Communicate to management on high-impact technical incidents.
- Follow Global Service Desk procedures, policies and processes diligently and accurately.
- Provide back-up support for other team members, as required.
- Any other project or tasks assigned by management
- EDUCATION, EXPERIENCE & SKILLS:
- IT or related course degree holder
- ITIL familiarity
- Any certifications a plus
- VDI Experience a plus
Previous Work Experience:
- Candidates will have an IT and/or Business qualification.
- Candidates will have experience in an IT support and/or customer service environment.
Candidates will have:
- Good problem solving skills
- Excellent customer service skills
- Excellent communication skills
- Excellent time management skills
- The ability to work within a team
- The ability to work on own initiative
- Willingness to work flexible hours
- WHAT WE OFFER:
We offer a challenging job in a growing international company, an opportunity to expand your business knowledge by working with prestigious clients and complex financial and technological instruments, and a friendly and fast-paced environment. Additionally, Citco is proud to offer our employees competitive compensation, vacation and health insurance benefits.
- INTEREST IN APPLYING? (HR to add in link below)
Please click here to apply:
Find out more about us! www.citco.com
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities and skills.
AMERICANS WITH DISABILITY ACT (ADA) STATEMENT:
External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job specific functions either unaided or with assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
- POSITION DESCRIPTION:
As a System Administrator with a focus on Windows OS, you will help the Operations Center team which provides 24x7x365 Production support for mission critical environments accessed worldwide.
***NOTE: MUST BE WILLING & ABLE TO DO SHIFT WORK.
Shifts are 7AM - 7PM EST in a 3on 4off, 4on 3off rotation
ORGANIZATIONAL RELATIONS:
This position is part of the Citco Information Technology team (Operations & Support) and reports to the Operations Center Manager.
- PRINCIPAL ACCOUNTABILITIES:
- Addressing day-to-day server issues in a fast paced Production environment, which requires quick turnaround.
- 1 st level support with a focus on Windows, but also responsible for 1 st level support of Unix and as400 environments.
- Perform Operational activities as per the predetermined work schedules, including multiplatform database backups / restores, r emote tape operations , b ack-up monitoring and administration using Netbackup , Backup Exec and eVault technologies.
- Agent deployments on all platforms to ensure systems are under monitoring and in asset inventory.
- Involved in regular scheduled patching process for all platforms.
- Involved in DR tests (Data Centers and Offices).
- Responsible for batch process (monitor and implementing scripts).
- Log calls with Maintenance companies on behalf of resolving groups as necessary and report accordingly
- Promptly respond to telephone calls, voice mails and emails.
- Meet SLA deadlines & deliverables .
- Accept responsibility and personal accountability.
- EDUCATION, EXPERIENCE & SKILLS:
- Associates in Computer science
- 1-3 years of relevant IT experience
- Knowledge of Windows 2003/08/12
- Citrix Administration
- Firm understanding of MS Office suite
- Knowledge of backup responsibilities (restores, create jobs, troubleshooting)
- Knowledge of the backup technologies used within Citco is a plus ( Netbackup , Backup Exec, Evault)
- Knowledge of Solaris OS (or any Unix OS) is a plus
- Batch scheduling is a plus (CA Autosys)
- Knowledge or familiarity with following tools is a plus (CA Spectrum, CA eHealth, CA Autosys, Nagios, MS SCOM, HP Insight Manager, WSUS)
- Knowledge of as400 is considered a plus.
- Demonstrate a self-directed approach to learning; pursue professional development.
- Take personal ownership (going beyond assigned tasks to make a project better, identify and reports issues, demonstrate strong concern for client and initiatives).
- Willingness to assist fellow team members.
- Demonstrate use of professional judgment on the job.
- Demonstrate effective oral and written communication with customers IT team members including managers and peers.
- Must be able to meet deadlines and changing priorities. Must be able to work in high -pressure environment, sometimes independently and sometimes as part of a project team.
- Flexibility and ability to deal with change and flexibility in wok schedule according to project and business needs.
- Perform other technical duties as assigned.
- WHAT WE OFFER:
We offer a challenging job in a growing international company, an opportunity to expand your business knowledge by working with prestigious clients and complex financial and technological instruments, and a friendly and fast-paced environment. Additionally, Citco is proud to offer our employees competitive compensation, vacation and health insurance benefits.
- INTEREST IN APPLYING?
Please click here to apply: http://ch.tbe.taleo.net/CH05/ats/careers/requisition.jsp?org=CITCO&cws=1&rid=533
Find out more about us! www.citco.com
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities and skills.
AMERICANS WITH DISABILITY ACT (ADA) STATEMENT:
External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job specific functions either unaided or with assistance of a reasonable accommodation to be determined by the organization on a case by case basis.