About this role
The Centralized Services Associate plays a hands-on role in executing administrative, system, and operational tasks that support on-site teams, ensuring consistency, accuracy, and timely completion of work across multiple properties. This is not a property-level role; it operates as part of a centralized, shared-services model.
Primary Responsibilities
- Execute assigned centralized administrative and system-related tasks in accordance with established SOPs and workflows.
- Maintain strong organization and accountability in a remote work environment.
- Adapt to shifting priorities and assist with additional administrative or operational tasks as needed.
- Perform centralized, property-support tasks across multiple properties, with scope expanding as the centralized services function develops.
- This is a resident-facing, property-level team–facing role that requires regular phone communication and timely follow-up in accordance with established response standards.
- This is a hybrid role and requires availability for in-person workdays, trainings, or operational support based on business needs.
Required Skills & Experience
- Minimum 2 years of experience in an administrative, operations, or systems support role within multifamily or a related field.
- 2–3 years of experience using RealPage software, specifically OneSite Leasing & Rents (New OneSite).
- Strong attention to detail, organization, and follow-through.
- Comfortable working independently while following established processes and deadlines.
- Willingness to learn new systems, workflows, and responsibilities as the team scales.
- Ability to communicate in English
Preferred Qualifications
- Ability to communicate in Spanish
- Bachelors degree in Business, Information Systems, or equivalent work experience.
- Exposure to centralized or shared-services models.