About this role
IT Infrastructure & Support Engineer
Location : On-site, Experience 1 to 2 yrs
About the Role Oneture Technologies is looking for a hands-on IT Infrastructure & Support Engineer to manage day-to-day IT operations, employee IT support, hardware and software, networking, user access, infrastructure, and IT security practices. The engineer will be responsible for maintaining a reliable, secure, and well-documented IT environment while supporting employees and coordinating with external vendors.
Mandatory Requirements 1. IT Infrastructure & User Support ● Hands-on experience troubleshooting laptops, desktops, printers, peripherals, operating systems, and business applications. ● Experience with Windows and Linux administration and troubleshooting. ● Ability to handle employee onboarding, offboarding, laptop setup, software installation, and IT access requirements. ● Experience managing IT tickets, incidents, and user support requests. ● Ability to maintain IT documentation, SOPs, and troubleshooting procedures. 2. Hardware & Software Management ● Experience managing company laptops, desktops, printers, networking devices, and other IT assets. ● Maintain hardware inventory, asset allocation, warranty, and lifecycle records. ● Manage software installation, licensing, updates, and access. ● Coordinate hardware repairs, replacements, purchases, and vendor support. ● Ensure company devices are properly configured and maintained. 3. Networking & Infrastructure ● Good understanding of TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN, and basic routing. ● Hands-on troubleshooting of internet, network, VPN, and connectivity issues. ● Basic understanding of firewalls, switches, routers, and network security. ● Experience managing or supporting servers and internal infrastructure. ● Coordinate with ISPs and infrastructure vendors for connectivity and service issues.
4. User Access & Security ● Manage user accounts, groups, permissions, MFA, and access requests. ● Experience with Google Workspace / Microsoft 365 and Active Directory or equivalent identity platforms. ● Follow access-control and least-privilege practices. ● Manage endpoint security, antivirus/EDR, system updates, and security configurations. ● Maintain proper records of user access and company IT assets. 5. IT Operations & Documentation ● Maintain IT asset registers, software inventories, user access records, and infrastructure documentation. ● Maintain backup procedures and periodically verify backup availability. ● Monitor critical IT systems and infrastructure. ● Maintain incident records and document recurring issues and their resolutions. ● Support internal reviews, audits, and IT-related compliance requirements.
Good to Have ● Basic AWS knowledge. ● Knowledge of endpoint management / MDM solutions. ● Experience with IT ticketing systems such as Jira, ServiceNow, or Freshservice. ● Knowledge of backup, disaster recovery, and business continuity practices. ● Experience coordinating with hardware, software, ISP, CCTV, access-control, and other IT vendors.
Key Responsibilities ● Manage day-to-day IT infrastructure and provide technical support to employees. ● Manage company laptops, desktops, printers, networking equipment, software, and other IT assets. ● Handle employee onboarding and offboarding, including device allocation and access management. ● Manage user accounts, email, MFA, VPN, software access, and permissions. ● Troubleshoot network, hardware, software, operating system, and application issues. ● Maintain IT security controls, endpoint protection, patching, and backups. ● Maintain accurate IT asset, software, access, and infrastructure records. ● Coordinate with vendors and service providers for IT hardware, software, networking, and other services. ● Maintain IT documentation, SOPs, asset registers, and incident records. ● Support infrastructure monitoring, maintenance, and troubleshooting. ● Assist management with IT procurement, budgeting, and technology requirements. ● Ensure IT systems and processes are properly maintained, documented, and