About this role
IT Specialist (Onsite) – Memphis
One GI
Ready to grow your skills and love where you work?
Looking for a place where you can build your career and be part of a team that actually feels like a team? Join One GI and become part of a collaborative environment where your contributions truly matter.
About the Role
We are seeking a self-motivated, reliable, and customer service–oriented IT Specialist to support our Virginia market. This role is ideal for someone who communicates clearly, takes initiative, and thrives in a fast-paced, team-focused environment.
Work Schedule & Requirements
- Must be onsite at one of our locations during business hours
- Participate in an on-call rotation and help desk phone days.
- Reliable personal transportation is required
Awesome Perks, Just for You!
- Excellent paid time off for a healthy work/life balance.
- Weve got your future in mind! With our generous 401(k) plan, well help you grow your nest egg with an employer match that makes saving for retirement even sweeter.
- Looking to further your education? We want to help! We offer education reimbursement opportunities, with generous annual support based on your employment status.
- Internal growth opportunities. We want to aide in your training and development.
- Competitive health and supplemental benefits; with FSA and HSA options.
- Love where you work? Spread the word! Refer a friend whod be a great fit for One GI and earn a special bonus when they join the team!
What Your Duties Will Look Like:
- Be a knowledgeable resource for staff and physicians to address software and hardware issues with a sense of purpose and urgency.
- Act as an IT shared services resource to maximize IT staff utilization and to create enterprise / departmental efficiencies.
- Work within the One GI Information Technology ticketing system to address user service requests and incidents at all locations, functioning as part of a highly motivated and collaborative team.
- Perform installation and conduct troubleshooting procedures with hardware, software, network, and other peripheral equipment.
- Work with remote IT vendors to identify and resolve problems when required.
- Hold administrative rights to multiple systems, adhering to corporate security policies. Initiate and terminate user access at manager request. Act as liaison to request or terminate access to third-party systems such as hospital EMRs.
- Participate in setup and implementation of new systems, upgrades, or modifications including evaluation and testing. Act as a resource for others in determining system configurations or modifications to meet internal needs or external requirements.
- Assist with training materials, procedures, and user training as required.
- Submit hardware and software documented resolutions for the IT knowledge base.
- Participate in an on-call rotation and help desk phone days.
The Must Haves:
- High School Diploma or equivalent required.
- College degree in IT or a related field, 2+ years of IT experience can substitute for a degree.
- IT certifications preferred (A+, Azure, Microsoft, Network+, Security+)
- Basic knowledge of computer hardware required.
- Basic networking knowledge (TCIP protocols and addressing, network topology, wireless networks).
- Must have working knowledge of O365, Windows 10/11, Azure, IOS, Android OS, and be proficient in Microsoft Teams.
- Obtain Azure certification(s) within 12 months of employment with One GI.
- Excellent verbal and written communication skills with customer service orientation.
- Exhibit a can-do attitude, strong interpersonal / relationship-building skills, and the ability to communicate with all levels of employees effectively.