About this role

In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.

Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...

Reporting & Interaction
-> Contacts and Cooperation • Reports to: Deployment Lead

• Interacts with:
o Global Process Owners and Business Process Experts
o Sales, Customer Service, Supply Chain, Logistics and Finance organizations
o Site Leadership Teams
o ERP / SAP S/4HANA Deployment Teams
o Enterprise Architecture and IT Teams
o Master Data and Reporting Teams
o Credit Management, Accounts Receivable and Collections organizations
o External Implementation Partners and Consultants
Job Purpose Support the Global Business Process Owner (BPO) in driving the global harmonization, standardization, implementation and continuous improvement of the end-to-end Order to Cash process landscape.

The role ensures sustainable and scalable business processes aligned with the company’s target operating model and future SAP S/4HANA architecture. The Business Process Expert acts as a key interface between business and IT, translating operational and business requirements into standardized processes and sustainable system solutions.

The Business Process Expert contributes to process governance, deployment activities, business transformation and operational excellence across all global business units and locations.

The scope covers the end-to-end Order to Cash process including:
o Commercial Agreements & Pricing Mgmt
o Credit Mgmt
o Sales Order Mgmt
o Order Fulfillment
o Billing Mgmt
o Cash Application
o Collection & Dunning
o Claims, Disputes & Deduction Mgmt.
o Customer Return Mgmt

Main Tasks & Responsibilities

• Support the development, harmonization and global implementation of standardized end-to-end Order to Cash processes
• Drive process optimization initiatives to improve customer experience, operational efficiency, process quality, working capital, transparency and system integration
• Support global SAP S/4HANA transformation and deployment programs by defining business process requirements and ensuring alignment with the global target process model
• Act as a bridge between business and IT by translating business requirements, operational challenges and improvement opportunities into functional process and system requirements
• Contribute to fit-to-standard process design and challenge local process variations and system requirements against the global process standard
• Analyze end-to-end process dependencies and ensure effective integration across Sales, Customer Service, Supply Chain, Logistics, Finance and IT
• Support process governance activities including process documentation, process performance management, compliance and continuous improvement initiatives
• Execute process analysis and identify improvement opportunities based on operational KPIs, customer requirements, business needs and process performance data
• Identify root causes of process inefficiencies, manual workarounds and recurring operational issues and support the development of sustainable process solutions
• Support testing, system qualification and deployment activities related to process and system changes
• Promote cross-functional collaboration and alignment between Sales, Customer Service, Supply Chain, Logistics, Finance and IT organizations
• Drive transparency and process excellence by establishing a culture of continuous improvement and data-driven decision making
• Support organizational change management, training and user adoption during transformation and deployment initiatives
• Coordinate process-related housekeeping, master data and data quality initiatives within the supported systems landscape

Skills & Technical Competences & Behaviors

Technical Competencies:

• Strong business process expertise across the end-to-end Order to Cash value chain within a global industrial environment
• Deep understanding of customer service, commercial, order fulfillment and financial processes and their impact on customer experience, service levels, revenue, working capital and operational efficiency
• Strong understanding of cross-functional process dependencies across Sales, Customer Service, Supply Chain, Logistics, Finance and IT
• Ability to analyze business processes, identify operational issues and translate business requirements into sustainable process and system solutions
• Strong understanding of how ERP and SAP S/4HANA solutions enable end-to-end Order to Cash processes
• Experience with SAP ERP environments, preferably SAP S/4HANA, with relevant knowledge of:
- SAP Sales / SD
- Sales Order Management
- Pricing and Billing
- Credit Management
- Accounts Receivable
- Cash Application, Collections and Dispute Management
- Business Partner and Customer Master Data
- Integration points to Logistics, Materials Management and Finance

• Experience in global transformation programs and ERP deployments
• Strong analytical and process modelling capabilities
• Knowledge of BPM methodologies, process governance and continuous improvement approaches
• Understanding of fit-to-standard principles and the ability to distinguish between genuine business requirements and unnecessary process or system complexity

Behavioural Competencies:

• Strong stakeholder management and communication skills across global and cross-functional organizations
• Ability to communicate effectively with both business and IT stakeholders and translate between functional and technical perspectives
• Structured and solution-oriented mindset
• Strong business acumen and end-to-end process orientation
• Ability to operate in complex transformation environments with multiple stakeholders
• Strong collaboration and facilitation capabilities
• Continuous improvement and quality mindset
• High level of ownership, accountability and execution focus
• Ability to influence without direct authority
• Ability to challenge established ways of working constructively and drive alignment toward global standards

KPIs

• Global process standardization and harmonization level
• Process compliance and adoption rate
• Reduction of process deviations and manual workarounds
• Improvement of order processing and fulfillment efficiency
• Improvement of billing accuracy and process quality
• Reduction of order processing lead times and manual process touches
• Improvement of working capital related process performance
• On-time execution of process and deployment deliverables
• Process documentation and governance completeness
• User adoption and training effectiveness
• Process performance transparency and KPI availability

Be yourself at Datwyler

We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.