Business Process Owner Offer Management

As the Business Process Owner (BPO) for Offer Management ,   you are responsible for the global set up, standardization, maintenance and improvement roadmap of the TVH’s global offering processes. You own the end-to-end offer lifecycle from the moment a customer request is captured through validation, enrichment and orchestration, resulting in a solid and personalized customer offer. Your mission is to design and support implementation of a "frictionless" flow where automated logic handles the volume, allowing the organization to focus on high-value exceptions

You are an integral part of the Promise-to-Order Sub-Value Stream (within Offer-to-Cash Value Stream), building a deep as-is business understanding while designing a standardized and frictionless to-be process within the existing and new technology landscapes, aligning and translating business requirements with digital architecture and organizational structure.

Scope:

- Process Ownership: Responsible for L2 Manage Customer Offer process and underlying L3/L4/L5 processes, focusing on global standardization and high-velocity automation.
- Strategic Vision: Ownership of the process maturity & roadmap, transitioning from high-touch environments to an intelligent, automated "management-by-exception" model.
- Global Integration: Operating in a global, matrixed environment to ensure offer flows are aligned with sales channels, product strategies, and compliance.
- Process Excellence: Defining the future-state design standards (L2-L5 hierarchy) that enable digital self-service and rapid scalability. Performing detailed as-is process discovery and performance analysis, identifying & driving improvement opportunities towards the defined future state.

Your   role   and   responsibilities

1. Strategic Process Ownership & Roadmap

- In collaboration with Business Owners, define and govern the strategic direction for Offer Models and Workflows to ensure they support a diverse, global customer base and multiple routes-to-market, with top notch Customer Experience as guiding design principle.
- Develop and maintain maturity roadmaps that drive the organization toward automated offer processing & smart exception handling.
- Align the process domain with the overall enterprise strategy and transformation milestones.
- Drive specific process improvement initiatives.

2. Future-State Process Design & Deployment

- Lead the design and deployment of L3-L5 processes, focusing on Capturing customer quote requests,  -Orchestration, -Getting requested data & Generating final Proposal, and ensuring they are benchmarked against industry standards & external best practices to achieve operational excellence.
- Translate complex business requirements into scalable, future-proof designs & related process deliverables to support E2E transformation from definition till deployment.
- Own and safeguard the Global Template: drive global harmonization by balancing enterprise-wide standards with necessary local regulatory or market-specific requirements and customer centricity with operational excellence.

3. Change Management & Impact Assessment

- Conduct Process & Business Impact Analysis to identify how "to-be" designs affect the organization, roles, and skills.
- Apply change management strategies (utilizing frameworks like ADKAR) and necessary plans & materials  to ensure global adoption of new workflows.
- Partner with regional stakeholders, training and communication leads to ensure the global workforce is prepared & willing to adopt new offer workflows.

4. Performance & Continuous Improvement

- Establish and monitor a global dashboard of KPIs, including Offer Cycle Time , Touchless Offer Rate , and Offer Winrate.
- Perform root cause analysis on process inefficiencies, non-conformities and manual offers to refine logic and eliminate waste.
- Master As-Is Offer processes , identify & drive continuous improvement initiatives to optimize the Offer velocity.

5. Governance & Stakeholder Management

- Represent the Customer Offer Management process in Transformation, Regional & Global Governance Forums.
- Manage the RACI structures and decision-making bodies associated with the Customer Offer domain.
- Act as the primary business partner for IT, Data, Compliance, and Operational leaders to ensure cross-functional alignment.

How   to   succeed   /   Your   profile

- Bachelor’s or Master’s degree in Business/Economics, Supply Chain, Engineering, Business Administration or a related field
- 2+ years experience in Business Process Analysis and/or Ownership, Process Architecture, or Value Stream Transformation in a global context
- Proven success in leading process design and execution in complex, multi-entity organizations
- Experience with CPQ systems (Configure, Price, Quote), recent trends in omnichannel offer intake (e.g., web portal, EDI, API) and automated case (offer) orchestration is a strong plus
- Experience with modern, enterprise-grade digital architectures and their impact on global fulfillment
- Proactive Deep-Dive & Execution: A self-starter with exceptional attention to detail who can perform granular process design and manage end-to-end workflows independently with minimal supervision
- Process Modeling: Knowledge of process modeling methodologies ( BPMN ) and the ability to maintain a process hierarchy
- Strategic Integrator: Ability to translate high-level business strategy into detailed, executable, and automated process designs
- Tool Proficiency: High comfort with process modeling and governance tools (e.g., LeanIX, Jira ) and data visualization platforms  is a strong plus
- Influential Communicator: Strong stakeholder management & communication skills, with the ability to explain complex flows to both IT and executive stakeholders
- Navigational Agility : Comfort with ambiguity and the ability to define structure in evolving environments
- Collaborative Mindset: You thrive in a team-oriented environment, bringing strong communication skills and a commitment to transparency and collaboration across all levels of the organization
- Travel Flexibility : Occasional travel (about 10-20%) may be required for project collaboration and stakeholder engagement

What's   in   it   for   you

You   will   become   part of a   people-oriented   company   where   your   well- being   really   matters .   Flexible   working   hours ,   work   from   home   possibilities , 20   days   holiday   and   12 WTR   days   within   a 40-hour week. At   our   headquarters   you   will   also   discover   our   TVH Park, a green area   where   you   can   move   around   and   have   the   possibility   to   relax, meet or have lunch.   Furthermore , we   also   offer:

- An   attractive   salary   package   with   extra- legal   benefits   such   as a company car,   group   and   hospitalization   insurance , luncheon vouchers, corporate restaurant, ...
- An   exciting   position   in   an   international   company   with   a family   atmosphere   where   people   are at   the   center.
- You   are part of a   dynamic   entrepreneurial   team   that   is   fast-growing   and   at   the   center of   the   transformation .
- You   arrive   in   an   innovative ,   progressive   and   technological   environment.
- Numerous   opportunities   for   personal development,   among   other   things   through   permanent   guidance   and   professional ( internal / external ) training courses.
- Fun   afterworks   and   other   optional   events (e.g. TVH   Kaffee ).

People are at   our   heart

TVH is a   global   business   with   a family   atmosphere ,   where   people   are at   the   center. We   value   clarity ,   mutual   respect,   kindness   and   open   communication .   Our   people   are down-to-earth, easy   to   work   and   engage   with . We   welcome   differences   and   celebrate   new   ideas .

About   TVH

TVH is a   parts   specialist   for   quality   parts   and   accessories   for   material   handling,   industrial   vehicles ,   and   construction   and   agricultural   equipment.   Working   at TVH is   opting   for   a company   that   excels   as   an   international   market leader   and   is well- known   for   its   unstoppable   craving   for   innovation .

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