About this role
About the role
Coordinate Warranty Claim activity between the customer, Engineering and KLSE MFG Plants.
Responsibilities
· Knowledgeable of customer’s quality policy to ensure customer satisfaction.
· Communicate customer concerns and requirements as needed.
· Responsible for monitoring field claim status (HMMA, KaGA and module company).
· Attend field claim investigation and improvement activity per customer request.
· Work with KLSE plant staff to consider root cause and counter measure for field claim issues.
· Responsible for analysis and refutation of field claim invoice from HMMA, KaGA and module company.
· Performs other duties as assigned by Quality Management Team.
Essential Skills
· Bachelor’s degree (B.A. /B.S.) in related field or equivalent.
· Four to six years related experience or equivalent.
· Proficient in Microsoft Office Word, Excel and PowerPoint.
· Strong organizational, problem-solving, and analytical skills
· Effectively manage priorities and workflow.
Preferred Skills
· Automotive background preferred not required.
o Specifically, vehicles with defects.