Junior Business Analyst

About Flatworld Solutions
Flatworld Solutions is a leading IT and business services company delivering end-to-end technology solutions
across software development, data management, digital transformation, and business process outsourcing. We
partner with clients globally to translate complex business challenges into scalable, technology-driven outcomes.
Role Summary
We are looking for a Junior Business Analyst who can independently orchestrate the full project lifecycle — from
pre-project discovery and conceptualization, through active project execution and requirements engineering, to
post-project client enablement and handover. The ideal candidate brings 3–5 years of hands-on experience across
business analysis, process design, requirements documentation, and client-facing delivery within IT / Software
Services engagements.
Key Responsibilities
A. Pre-Project Phase — Discovery & Conceptualization
• Conduct As-Is and To-Be process analysis across diverse industry verticals; map current-state workflows
and design future-state process flows.
• Create process flow diagrams, swimlane charts, and data-flow models to document business operations
and identify improvement opportunities.
• Develop conceptual and supporting pre-sales documentation:
◦ Interactive wireframes and clickable prototypes (Figma, Balsamiq, or equivalent)
◦ HTML mockups and presentation decks (PowerPoint / Google Slides)
◦ Scope documents, Statements of Work (SOW), and effort estimations
◦ Market research reports for product development initiatives
◦ Pricing models and competitive benchmarking documents
• Participate in pre-sales calls and RFP/RFI responses; articulate proposed solutions to prospective clients.
B. Project Phase — Requirements Engineering & Delivery
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• Lead in-depth business requirement gathering sessions with clients through structured interviews,
workshops, and JAD sessions.
• Perform comprehensive discovery of client tools, technology stack, integrations, and existing processes.
• Author and maintain formal requirement artifacts:
◦ Business Requirements Document (BRD)
◦ Functional Requirements Document (FRD)
◦ Use Case specifications and User Story maps
◦ Traceability matrices linking requirements to deliverables
• Collaborate with development, QA, and design teams to translate business needs into technical
specifications.
• Manage requirement change requests; perform impact analysis and maintain version-controlled
documentation.
• Facilitate sprint planning and backlog grooming in Agile environments; ensure acceptance criteria are welldefined.
C. Post-Project Phase — Client Enablement & Handover
• Conduct client demonstrations, UAT walkthroughs, and solution showcases to stakeholders.
• Prepare and deliver client training sessions; create training guides, video walk-throughs, and FAQ
documents.
• Lead idea presentations and solution pitches for upsell / cross-sell opportunities.
• Prepare comprehensive closure and handover documentation:
◦ Project closure reports and lessons-learned summaries
◦ System architecture documentation and integration maps
◦ Wireframe and UI/UX design documentation packages
◦ Knowledge transfer and operations handover documents
• Ensure smooth transition to support / maintenance teams with complete traceability.
D. Cross-Cutting Orchestration
• Act as a single point of coordination across pre-project, project, and post-project phases — ensuring
continuity of context, requirements, and client relationships.
• Proactively identify risks, gaps, and dependencies across lifecycle stages and escalate with actionable
recommendations.
• Maintain a centralized knowledge repository of templates, reusable artifacts, and best practices.

### Requirements
Required Skills & Competencies

• Strong analytical and problem-solving abilities; ability to decompose complex business processes into
structured requirements.
• Proficiency in process modeling (BPMN, UML activity/sequence diagrams).
• Hands-on experience with wireframing and prototyping tools (Figma, Balsamiq, Axure, or similar).
• Excellent documentation skills — BRD, FRD, SOW, scoping documents, and architectural write-ups.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and Google Workspace.
• Familiarity with project management and collaboration tools (Jira, Confluence, Trello, Asana, or
equivalent).
• Strong verbal and written communication; ability to present to both technical and non-technical
stakeholders.
• Working knowledge of Agile (Scrum / Kanban) and Waterfall methodologies.
• Basic understanding of software architecture, APIs, databases, and integration patterns.
• Client-facing presence with the ability to lead discovery sessions, demos, and training independently.

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related
field.
• 3 – 5 years of relevant experience as a Business Analyst in IT services, software product development, or
consulting environments.
• Certifications such as CBAP, CCBA, PMI-PBA, or Agile certifications (CSM, CSPO) are a plus.

Nice to Have

• Experience with HTML/CSS for creating conceptual mockups or landing pages.
• Exposure to market research methodologies and competitive analysis frameworks.
• Familiarity with CRM platforms (Salesforce, HubSpot) and analytics tools.
• Prior experience in outsourcing / offshoring engagement models.

### Benefits
What We Offer
• Opportunity to work across diverse industry domains and global clients.
• End-to-end project lifecycle exposure — from pre-sales to delivery to handover.
• Collaborative, growth-oriented work culture with mentorship from senior analysts and architects.
• Competitive compensation, learning budgets, and career progression pathways.