Digital Service Content Creator

Job Title
Digital Service Content Creator

Job Description

So, who are we?

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.

Join us at IG – the future gets built here.

Your team

You'll join the Digital Content and Knowledge Operations team, sitting within AI Operations, working alongside experienced content and knowledge specialists to maintain and evolve our Help & Support content and AI chatbot knowledge base across 20+ regions.

Your role in the Team’s Success

Success in this role means creating and maintaining content that works for both our clients and our AI chatbot - clear, accurate Help & Support articles that also serve as reliable source material for automated client support. You'll take ownership of a high volume of day-to-day content requests, working with stakeholders across our global regions to keep information accurate and consistent as products, pricing and policies change, and as content moves across our systems during ongoing platform migrations. This is a role built for steady, reliable execution on a live knowledge base where accuracy and consistency directly affect the client experience and our regulatory standing.

What you’ll do

- Own the end-to-end lifecycle of Help & Support content across 20+ regions: making requested edits, auditing existing content, and keeping it aligned with the latest product, pricing and regulatory changes.
- Structure and write content that serves both human readers and our AI chatbot, ensuring it stays clear and accurate for clients while also being well-organised for automated retrieval.
- Work directly with stakeholders across our global regions to gather and validate the information behind content updates, from fee and rate changes to new product launches.
- Investigate incorrect, incomplete or inconsistent responses from our AI chatbot, performing root cause analysis and taking the appropriate corrective action.
- Build strong working knowledge of IG's products, platforms and regulatory environment; a background in financial services content is a strong plus.
- Maintain content management processes and quality standards across a high volume of concurrent, recurring requests, prioritising work and delivering to deadline with minimal supervision - this is an operational role supporting a live knowledge base, not a one-off content project.
- Support ongoing content audits and quality assurance, helping identify and resolve inconsistencies, duplication and content gaps to maintain a single, reliable source of truth for clients and our AI chatbot.

What you’ll need

- Around 1-2 years' relevant experience, ideally within financial services content, client-facing support, or a similar knowledge management role. Prior experience within a digital content team is valued.
- Excellent written and spoken English is essential.
- Confident working across content management and publishing systems, with the ability to quickly learn and adapt to new platforms and tools.
- A working understanding of AI tools and genuine interest in how AI-driven client support continues to evolve.
- Self-motivated, with the discipline to maintain high standards across a high volume of recurring, detail-driven work.
- Strong stakeholder management skills, confident coordinating with global, remote teams across multiple functions and time zones.
- Flexible enough to occasionally support UK working hours alongside the standard IST schedule.
- Experience with video editing, video creation, or infographics using a dedicated design tool is an added advantage.
- Experience managing client-facing content across multiple regions is valued, and additional language proficiency (for example German, French, Spanish, Portuguese, or Mandarin, with a recognised proficiency level such as CEFR B1 or above) is an advantage given the global scope of this role.
- Strong attention to detail and an analytical approach to identifying content inconsistencies, knowledge gaps and quality issues.
- Understanding of knowledge management, content lifecycle management or structured information environments is an advantage.

The Perks

It really is more than a job. We think like a start-up, but we deliver like a FTSE 100 — so the bar is high, and we won't pretend otherwise. We work hybrid, which means three days in the office. We’ll recognize your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.

Join us for this exciting journey. Apply now!

Number of openings
1