Network Operations Center Analyst

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Network Operations Center Analyst to join our ever evolving Business&Technology Services team within Global Payments Europe and help shape the future of global commerce.

This is a small team based in Prague, and our office location is close to the subway.

What you’ll own

- Own the monitoring, analysis, and optimization of system and batch processing performance to ensure operational efficiency and reliability.
- Own the development and delivery of performance reporting, analytics, and insights that support business and operational decision-making.
- Own the administration and continuous improvement of automation tools, processes, and reporting solutions across production environments.
- Own cross-functional collaboration with IT, application support, and business teams to resolve issues, drive performance improvements, and support successful production deployments.
- Own operational readiness by supporting business continuity, conversion/deconversion activities, and maintaining proactive communication with key stakeholders.
- Operating within a 24/7 shift pattern, rotating between 12-hour day and night shifts.

What you’ll bring

- Language Skills: Czech or Slovak and English ; communicational level
- Bachelor’s degree in Information Technology, Business, or a related field, or equivalent combination of education and relevant experience.
- 2+ years of experience in Information Technology, operations, or the bankcard/payments industry.
- Strong analytical and problem-solving skills with the ability to identify performance trends and support issue resolution.
- Experience working with production support, system monitoring, automation, and operational reporting in complex technology environments.

It’s a bonus if you have

- Experience supporting production operations, system performance monitoring, or automation environments.
- Knowledge of mainframe and/or distributed systems, with strong analytical and problem-solving skills.
- Proficiency in Microsoft Office or similar reporting and data analysis tools. Proven ability to apply analytical thinking, sound judgment, and collaboration skills to solve moderately complex operational and technical challenges.
- A strong ability to partner with stakeholders and teams to understand needs and remove impediments, showing curiosity, empathy, and a clear focus on delivering value to clients and end users.
- A proactive, ownership-driven mindset — you take accountability for team effectiveness, continuously improve ways of working, and encourage experimentation and innovation within Agile practices.
- Experience fostering high-performing, collaborative teams, ideally in cross-functional or distributed environments, promoting inclusivity, psychological safety, and a “one team” mentality.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

#LI-Dorotea Milas