Critical Operations Technician

The Global Process Owner (GPO )   is accountable for the design, standardization, governance, and integrity of   a critical   cross - functional   business   process   across QTS. This role   defines   the   scope of the   end-to-end process   and ensures it is   executed   effectively,   consistently, and with   appropriate controls   across   the global enterprise.   It is accountable for tracking the business value realization of   improvements to the   end-to-end   process.

The GPO   operates   within the enterprise GPO operating model, partnering closely with the   functional leaders   who   own the management system s , executive cadence s , and outcomes   of the underlying work   and the GPO Leader (who governs   enterprise ‑ wide   process standards and consistency).   T his role ensures the process   design ,   data, controls, and standards   enable business outcomes,   are   decision ‑ grade   and scalable.

What You Will Do :   ( Job Responsibilities )

Process Ownership & Governance

Own   end ‑ to ‑ end   accountability for   a specific   process domain   and   its   design , including process boundaries, decision points, controls, and escalation paths across   al l processes and subprocesses .

- Define and   maintain   the   end-to-end   global   process   design ,   scope   and   taxonomy (L1–L5), including standardized definitions, ownership, handoffs, and documentation aligned with enterprise process standards.   Partner with business stakeholders to ensure business process designs effectively meet business   objectives .

- E nforce process governance including stage gates, reconciliations, approval frameworks, and exception handling.   Establish and lead process council reviews to   evaluate process performance,   communicate   process health and ensure   process roadmaps are aligned with executive stakeholder expectations.

- Manage intake, prioritization,   sequencing   and approval   of   underlying   process changes, assessing enterprise impacts, risk, and control implications.

- Ensure governance   for the end-to-end process   aligns with enterprise initiative and process governance frameworks.

Standards, Controls & Data Integrity

- Develop and   maintain   standardized artifacts, including process maps, SOPs, calendars, RACIs, control points, and KPI definitions.

- Define and govern critical data elements and assumptions, including ownership, lineage, validation rules, and data quality thresholds   in coordination with QTS data owners.

- Hold sign-off authority on system changes that   impact   the   end-to-end   process.   Partner with systems and data teams to translate process standards into system requirements and embedded controls.   Influence technology roadmaps   to support   business process design   and s upport IT teams in technical delivery of any changes   to the   end-to-end process .

- Apply and evolve the GPO Playbook to ensure consistent documentation depth, governance rigor, and audit readiness.

Performance Monitoring & Continuous Improvement

- Define ,   maintain   and report   process KPIs focused on   end-to-end process cycle times   and   process   e ffectiveness, quality and   compliance.   Clearly link process KPIs to   overall   QTS   enterprise   objectives .

- Use analytics and process insights to   identify   bottlenecks, control gaps, and improvement opportunities.   Identify and remediate root causes affecting process health using data-driven decision making.

- Drive prioritized process improvements that strengthen   cycle time, quality , employee   experience   and profitability .   Establish a mechanism for capturing and reporting value realization of process improvements.

Enablement & Adoption

- Support   adoption   of   process   standards through training guidance, communications, readiness criteria, and compliance reinforcement.

- Coordinate rollout of process changes with   key functional stakeholders   and enterprise change partners.

- Reinforce disciplined planning behaviors and adherence to enterprise standards.

Scope and Impact

- Enterprise ‑ wide   ownership   and decision rights   for   end-to-end   process   designs,   standards , KPIs   and controls

- Regular interaction with senior functional leaders ; drives   process   council   forums   and escalations

- Direct influence on   process execution   consistency, data integrity, and quality

- Measures the   business value of process improvements and   demonstrates   clear linkage to overall QTS   business objectives

Initial Focus   Area:   Equipment Lifecycle

- The Equipment Lifecycle Global Process Owner is accountable for the end-to-end process governing the planning, acquisition, deployment, operation, maintenance, and retirement of capital and long-lead data center equipment .   This role’s scope includes:

- Planning and forecasting

- Sourcing and contracting

- Receiving and staging

- Deployment (build, installation, commissioning)

- Operation and maintenance

- Retirement and disposal

- Governance of process handoffs, decision points, controls, roles and accountabilities across Supply Chain, Procurement, Development, Operations, Technology,   Finance   and other stakeholder groups

- Ownership of process requirements related to master data, process controls, metrics,   reporting   and system integrations   supporting the equipment lifecycle process

What You Will Need to Be   Successful :   ( Required Qualifications , Education ,   Experience , Certifications )

- Bachelor’s degree or equivalent experience

- 7-10+ years of   experience in   S&OP, supply chain, finance, operations, or enterprise planning, including experience leading   cross ‑ functional   planning processes in complex organizations

- 5+ years in a process ownership, business transformation, or planning leadership role with   demonstrated   accountability for governance, standardization, controls, and KPI managemen t

- Demonstrated success   establishing   governance, standards, controls, and KPIs in complex environments

- Strong influence skills in matrixed organizations without direct authority

- Demonstrated success partnering with data, systems, and analytics teams to define business requirements, data standards, controls, dashboards, and   decision ‑ grade   reporting

- Experience supporting enterprise transformation, process redesign, ERP enablement, or planning system implementations

- Ability to present findings   and recommendations to executive stakeholder audiences

- Familiarity with AI tools such as Microsoft CoPilot

Nice to Have:   ( Preferred Qualifications , Education, Experience, Certifications )

- Lean Six Sigma Black Belt or Green Belt from an accredited organization

- Working knowledge of business intelligence and process mining tools ( Tableau ,   Celonis , etc.)

- Experience running Kaizen/rapid improvement workshops

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.