About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana
What you will have an opportunity to do:
SUMMARY
The Security Director is responsible for overseeing the security in the resort, ensuring a safe environment for guests and team members by establishing and enforcing comprehensive security policies. The role includes hiring and training the security team to ensure compliance with all local, state and federal regulations. The Security Manager is pivotal in developing the emergency procedure of the resort and conducting regular training sessions to maintain a safe environment for associates and guests. Building strong working relationships with local law enforcement and emergency agencies is essential. The Security Manager must present a professional, approachable demeanor, providing reassurance to resort associates and customers that safety and security are top priorities every day. The OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.
QUALIFICATIONS
• Bachelor’s degree in Criminal Justice or related training in security related subjects.
• 5+ years of management experience in security/law enforcement, preferably in large hotels or resorts.
• Relevant certifications including CPR and life safety.
• Proficiency in report writing and investigation techniques; ability to suggest corrective action to improve the security throughout the resort.
• Computer knowledge, including Microsoft 365 Suite and security management platforms.
• Demonstrated ability to lead, direct and motivate staff.
• Knowledgeable of fire, security, and keyless access systems.
PERFORMANCE STANDARDS
• CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner. Identify and report any hazards to guests or employees.
• WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence of self and others are anticipated; require typical amount of supervision; accept work assignments without complaints, fill in scheduling gaps of departmental personnel when necessary, keeping supervisory management informed of major changes in departmental processes or personnel management needs.
• PEOPLE: Manage people according to Pyramid Global Hospitality’s values, which are centered around putting associates first. Instill a servant culture which is focused upon partnering and supporting all members of the team. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely. Ensure employees fully understand performance standards, review process, and reward successes. Manage safety program to protect guests and employees and which meets OSHA requirements. Use ongoing safety plan to minimize workers’ compensation claims.
• PERSONAL DEVELOPMENT: Accept opportunities to learn new organizational skills, improve performance by cross-training subordinates for various duties to departmental standards; solve routine problems that occur on the job requiring minimal supervision.
• SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.
• SECURITY Management: Maintain good working understanding of all security collateral programs and perform regular audits when necessary. Ensure employee involvement in preventive maintenance, security, health and sanitation, and safety programs, while operating applicable technology-based devices and company data bases. Ensures proper working conditions and proper level of supplies are maintained. Maintain high morale for staff and report any concerns to management in a timely manner. Knowledgeable in operating standards and holds employees accountable for consistently meeting those standards. Ensure safety programs are in place which meet OSHA standards. Maintain accurate files for all inspections, licenses and contracts. Supervise all access to facility grounds and key distribution to all authorized employees.
ESSENTIAL FUNCTIONS
• Constantly. Ensure effective and efficient operation of the Security department.
• Constantly. Conduct safety and security patrols of property. In a timely manner, report to management any unusual observations.
• Constantly. Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
• Constantly. Direct and designate security for hotel functions as needed.
• Constantly. Ensure enforcement and communicate hotel security policies and procedures (including emergency procedures).
• Constantly. Ensure/maintain key control program.
• Constantly. File reports, investigate/handle complaints, incidences, accidents, and emergencies.
• Constantly. Maintain work area clean and organized.
• Constantly. Monitor payroll hours and reports.
• Constantly. Perform in the capacity of any position supervised.
• Constantly. Promote employee empowerment.
• Constantly. Report all unsafe conditions immediately.
• Constantly. Review all Security officer daily shift reports.
• Constantly. Select, train, schedule, supervise, discipline, and counsel employees according to Pyramid Global Hospitality policies and procedures.
• Frequently. Assist with lost and found system in cooperation with housekeeping department.
• Frequently. Attend meetings as well as schedule and conduct departmental meetings.
• Frequently. Complete reports and paperwork.
• Frequently. Conduct performance appraisals.
• Occasionally. Attend safety committee meetings and participate in safety activities including hazard identification and inspections as directed by hotel management.
• Occasionally. Coordinate first aid and CPR training for hotel employees.
• Occasionally. Participate in emergency response team activities including fire drills, alarm tests and emergency response practice sessions as directed by hotel management.
• Occasionally. Recommend/create security related policies and procedures.
• Frequently. Perform other duties as assigned by supervisor.
• Occasionally. Conduct internal/external investigations.
• Occasionally. Provide safety and security training to all employees.
PHYSICAL REQUIREMENTS
• SITTING: Occasionally. Sitting in a backed chair behind a desk, report writing and interviews.
• STANDING/WALKING: Constantly. Patrol grounds and hotel on asphalt, cement, carpet and gravel up to ten miles per day.
• CROUCHING (BEND AT KNEES): Occasionally. Picking up trash, delivering newspapers, assisting other employees.
• KNEELING/CRAWLING: Rarely. Checking locks.
• STOOPING (BEND AT WAIST): Occasionally. Picking up debris, delivering newspapers.
• TWISTING (KNEES/WAIST/NECK): Occasionally. Doing surveillance.
• CLIMBING: Occasionally. Climb stairs and ladders.
• BALANCING: Occasionally. Newspapers and trays.
• LEG/FOOT USE: Occasionally. If electric cart is used, foot pedals.
• REACHING (OVERHEAD/EXTENSION): Occasionally. Helping with luggage.
• HANDLING/GRASPING: Occasionally. Handling luggage, packages, doorknobs, tools, flashlight.
• FINGERING/FEELING: Rarely.
• PUSHING/PULLING: Occasionally. Average weight 35 lbs.; maximum weight 75 lbs.
• LIFTING/CARRYING: Occasionally. Average weight 35 lbs.; maximum weight 75 lbs.
• OTHER PHYSICAL DEMANDS: Rarely.
USE OF SENSES
• TALKING IN PERSON: Frequently. With guests, public and employees.
• TALKING ON TELEPHONE: Frequently. With guests, public and employees.
• OTHER SPEECH REQUIREMENTS: Constantly. 2-way radio.
• HEARING IN PERSON: Frequently. With guests, public and employees.
• HEARING ON TELEPHONE: Frequently. With guests, public and employees.
• OTHER HEARING REQUIREMENTS: Constantly. 2-way radio.
• NEAR VISION: Constantly. Corrected to 20/40 for paperwork, PC.
• FAR VISION: Constantly. Corrected to 20/40 to view status of hotel.
• DEPTH PERCEPTION: Constantly. Observation of hotel and premises.
• COLOR VISION: Rarely.
• FULL FIELD VISION: Constantly. Observation of hotel and premises.
• SMELL: Constantly. Detect potential hazards and odors.
• TASTE: Rarely.
MENTAL REQUIREMENTS
• INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS: Frequently. Professionally deal with difficult situations/people.
• DEADLINES/SHIFT WORK/OVERTIME: Frequently. Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes and cover shifts on short notice.
• FLEXIBILITY: Frequently. Need to work a variety of hours. Varied tasks under varied conditions.
• PACE: Frequently. Must change pace as business demands.
• HIGHLY REPETITIVE WORK: Frequently. Patrols are repetitive by nature and may vary by shift, day of week, and occupancy of hotel.
• ATTENTION TO DETAIL: Constantly. Investigations, observation of hotel.
• OTHER PSYCHOLOGICAL DEMANDS: Frequently. Satisfy guest needs while ensuring that primary function of safety/security is accomplished (yet maintain motivated, happy security officers).
ENVIRONMENTAL SETTING
• SAFETY REQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED, ACTIVITIES PERFORMED): Constantly. Adhere to Pyramid Global Hospitality safety standards and procedures.
• EXPOSURES (FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): Frequently. Extreme heat and cold for extended periods of time. Contact with cleaning supplies, maintenance supplies, newsprint, pollen/dust, and insecticides/herbicides.
• OPERATION OF EQUIPMENT/TOOLS/VEHICLES: Occasionally. Operation of electric carts, vans. Also boiler alarm panel, and chiller panel.
What are we looking for?
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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