Affordable Housing Case Manager




Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities .

Primary Duties

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

- Conduct resident intake, assessments, and ongoing needs evaluations for low-income residents, including individuals with disabilities and residents experiencing barriers to housing stability, healthcare access, transportation, employment, benefits, or daily functioning.

- Develop individualized service plans that identify goals, barriers, strengths, referrals, and measurable steps to support independent living, successful tenancy, and improved quality of life.

- Provide direct case management, crisis intervention, resident advocacy, and supportive counseling within scope of practice to assist residents with problem-solving, adjustment, and access to needed services and support.

- Maintain accurate, timely, and confidential case notes, referral records, service plans, outcomes tracking, and program documentation in required systems.

- Coordinate referrals to community-based resources including healthcare, behavioral health, disability services, benefits counseling, transportation, legal aid, food access, vocational support, and other supportive services.

Additional Responsibilities

- Provide comprehensive case management services, maintain and update resource directories, educate residents on available services and tenant responsibilities, coordinate with community partners and housing staff, support resident engagement activities, and perform other responsibilities as assigned.

- Collaborate with affordable housing staff, property management, and community partners to support resident well-being while maintaining appropriate professional boundaries and confidentiality.

- Prepare reports, case summaries, resident service updates, and program documentation as required by management, funders, regulatory expectations, and organizational policy.

- Prepare reports, case summaries, resident service updates, and program documentation as required by management, funders, regulatory expectations, and organizational policy.

- Collaborate with affordable housing staff, property management, and community partners to support resident well-being while maintaining appropriate professional boundaries and confidentiality.

- Prepare reports, case summaries, resident service updates, and program documentation as required by management, funders, regulatory expectations, and organizational policy.

- Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

- Bachelor’s Degree (BA or BS) in Social Work, Psychology, Business, or a related field required.
- Licensed Social Worker (LSW) strongly preferred.
- At least one (1) year of case management experience required.
- Valid driver’s license and good motor vehicle record required.

Knowledge, Skills, and Abilities

- Knowledge of case management principles, person-centered practices, trauma-informed approaches, supportive service delivery, affordable housing programs, community resources, disability-related services, entitlement and public benefit systems, reasonable accommodations, confidentiality requirements, professional boundaries, crisis response, and ethical responsibilities associated with case management practice.
- Strong organizational, documentation, computer, verbal, and written communication skills, including proficiency in Microsoft Office and the ability to learn property management, case record, and other organization-specific software.

Physical Demands

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate, use standard office equipment, and move about in an office environment. The employee may occasionally stand, walk, reach, bend, or lift materials weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The noise level in the work environment is usually quiet to moderate.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

- Health coverage for you and your family through Medical, Dental, and Vision plans.
- Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
- A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
- Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
- To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
- A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information