Service Coordinator

We are looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to provide exceptional service and support to our internal team and clients by responding to inquiries via email and phone and completing service-related tasks. This person will have at least 1 year experience of data entry, and phone and email support serving international customers, preferably with knowledge of US health insurance.

Responsibilities:

- The essential functions include, but are not limited to the following:
- Identify and report issues and opportunities for improvement related to processes and procedures
- Develop and maintain documentation related to Service & Billing processes, including reports, metrics, and improvement plans
- Answer inquiries via phone and email and process client requests including but not limited to enrollments, changes, and termination
- Answer inquiries via phone and email and process client requests including but not limited to enrollments, changes, and termination
- Work with internal and external clients via phone and email to address service inquiries, requests, and resolve issues satisfactorily
- Participate in meetings as needed
- Stay updated on industry standards and regulations related to US healthcare and customer service
- Supporting and sustaining a positive work environment that fosters team performance through own work and behavior
- Performing special tasks and assignments as needed

Requirements

Required Qualifications:

- Minimum of 1 year work experience specializing in US health insurance and customer service
- Excellent English written and verbal communication skills with the ability to communicate effectively and project a professional image
- Knowledgeable on the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
- Detail-oriented with a focus on continuous improvement and problem-solving
- Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion
- Good personal skills with the ability to effectively work and collaborate with individuals or group at all organizational levels and to work independently and as a part of a team
- Ability to maintain confidentiality of sensitive information
- Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
- Willing to work on site (Ortigas) with a shifting schedule (permanent Sat-Sun off)

Preferred Qualifications:

- At least a Bachelor's/College Degree, any field; equivalent combination of education and/or experience will be considered (College degree can be specified if needed – Example: Finance, Accounting)
- Minimum of 1 year experience in handling calls and data entry or email support
- Minimum of 2 years' experience in a BPO/call center industry

Benefits

- Free lunch meal, fruits, snacks, and drinks
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
- Weekly engagement activities with prizes that are up to 3,000 PHP
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room